2017 rewards points not accredited

aramirezl · Feb 2, 2018

Hello. All of my rewards points from 2017 haven't been accredited to my account, why is that? Can you help?

:)

PsychoticMormon · Feb 2, 2018

Reward points not credited for designlab purchase

Hey,

I made two purchases from Designlabs for custom controllers. I should have recieved 10,000 reward points but they are not accredited to my account.

Microsoft support directed me here. How do I get these points?

RGS_2 · Feb 2, 2018

A Rewards Story

I have purchased the required amount for the credits to accredited to my account. Why has the credits not been accredited? Why does the rewards say that it is still incomplete?

XBLRewards8 · Feb 5, 2018

Hello aramirezl,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. In the future, if you would like to request a scheduled deposit, you may
do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. This means your most recent survey Credits will not be included in your mid-month deposit occurring this month, as they will not be processed in
time.

XBLRewards8

Hello aramirezl,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. In the future, if you would like to request a scheduled deposit, you may
do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. This means your most recent survey Credits will not be included in your mid-month deposit occurring this month, as they will not be processed in
time.

SwordofWhedon

you would have to contact Microsoft reward support, I just popped my points so it's not a overall problem

https://rewards.bing.com/support

XBLRewards3

Hi SKATEPIPO160599. Unfortunately, there is currently an issue which is preventing a deposit to your Microsoft account. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts
the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved.
While their fix was able to let us make a deposit in June, they have not yet been able to provide us with a consistent solution to this error. We apologize for the inconvenience.

oOUTSIDERo62

Translation: Hello everyone, this morning I filled out the questionnaire to get 250 microsoft points (provided that it is the first time), I would have to earn the points I have not yet been accredited, it is normal or is there something wrong?

Murphs-A47006C9-2185

Per the terms of the promotion, the points are not awarded until 3 days following the titles launch. They specifically mentioned RE7 and that would be around January 26th, 2017 (launch is January 23rd, 2017).

A reward member will respond to confirm the purchase and let you know if everything is going okay. The reward staff works Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.

2017 rewards points not accredited