20 year old account, verification not possible due to hotmail email and memory loss due to...

Discus and support 20 year old account, verification not possible due to hotmail email and memory loss due to... in XBoX Accessibility to solve the problem; The original issue I had was my Xbox had asked me to reset my password, as I tried to do this since my Xbox wouldn't let me continue without doing... Discussion in 'XBoX Accessibility' started by Oldman USA, Aug 7, 2023.

  1. Oldman USA
    Oldman USA Guest

    20 year old account, verification not possible due to hotmail email and memory loss due to...


    The original issue I had was my Xbox had asked me to reset my password, as I tried to do this since my Xbox wouldn't let me continue without doing this, it sent me into the process of verification. I don't have access to the phone number or email attached to the account (described in more detail below) so I couldn't verify the account and change the password. so now I'm stuck out of my account. I am willing to provide any form of ID or bank statements to prove I pay for the account but I can't access the specific email and phone number that Microsoft keeps using to try and verify my account.



    Already tried: As Microsoft support suggests I did the following:

    "select the Start button > Settings > Accounts , then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed."

    I was asked to verify password after that with my email but since the account is so old and I made it with a Hotmail email I can't verify the password. I have a new phone from a year ago when I was last asked to update my phone number so I can't use that for a verification number. The proof questions are from when I made the account when I was living in many different locations or had different opinions from now (like favorite ice cream flavor). I can't remember what I put for these now since they are from so long ago and due to severe memory loss due to a medical condition and several concussions since the account was created.

    Now I don't have my gamertag on my Xbox because I followed the advice above and now it continually sends me into the verification process where it keeps trying to send texts and emails to accounts
    I cannot access.

    I have an Xbox series X

    :)
     
    Oldman USA, Aug 7, 2023
    #1
  2. SwordofWhedon Win User

    20 year old account, verification not possible due to hotmail email and memory loss due to a medical condition. What do I do to get access to my account again?

    I'm sorrry but you'll need to be able to provide thr requested proofs in some form. Do you still live at the address, id any, registered to your account?
  3. LiBraga Win User

    Error 80049C3A - Unable to log in to Xbox Live

    The email account I've deleted isn't the account used for my live address (which is a hotmail one).

    The deleted email account was an old address I had used for the security proofs (the only security proof that was setup and was jm****@bt****.com).

    Effectively I can't add any new proofs for 30days until they all reset.

    I can't stop the reset of the proofs because it wants to send a verification to the non-existent email address.

    I can't access the old security proof email address (the account has been deleted).

    I can't log in to xbox live due to be unable to add new proofs.
  4. Tezzerrific Win User

    Mojang stole my account can someone help?

    Mojang did not put you in this position, you did for either not keeping the old email active or not updating the email change in your Mojang account, it is up to you to keep your account in order. In this day and age verification needs to be done due to security and potential data breaches.
  5. Brian LDempsey Win User

    Confused slim spotted

    Mob is a term used for at least 20+ years to describe monsters, critters, humaniod npcs and other things that tend to attack players often in mobs or swarms due to limited memory at 1st now due to bad or designed AI programming.
  6. kucfer420 Win User

    trouble with old xbox 360 profile

    Thank you for your swift response!

    However, to link my old email address to my hotmail account is not possible as i can only link other hotmail email addresses to my hotmail account.

    I tried to recover my old email address and was informed by the email address provider that it was not only deactivated but also terminated and not recoverable as i havent used it in 10+ years.

    Is there any other way to help change my old xbox live email address? Perhaps microsoft could change it manually? Given that i can verify that it is my account via Identification card, phone number or facebook as i use the same email address there as i do on my xboxlive account.
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20 year old account, verification not possible due to hotmail email and memory loss due to...

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