2 step verification is killing me

Why can't I get any real help this 2 step verification is **** when you don't have that phone number anymore and you can't access your email cause they want to send a verification to a phone that is no good and I can't get into my account cause I forgot my password and I can't get a new password cause they wanna send a code to my phone that I don't have anymore

Hai,

Hate to break it to you but if you don't have the phone number anymore or any backup codes already generated then it's done for good, I mean you can try to remember the password or contact support and try to verify, otherwise I'm sorry.

https://support.xbox.com/en-US/

Have a good day or night ✨

Thanks.

Brian O.

Why can't I get any real help this 2 step verification is **** when you don't have that phone number anymore and you can't access your email cause they want to send a verification to a phone that is no good and I can't get into my account cause I forgot my password and I can't get a new password cause they wanna send a code to my phone that I don't have anymore

Hai,

Hate to break it to you but if you don't have the phone number anymore or any backup codes already generated then it's done for good, I mean you can try to remember the password or contact support and try to verify, otherwise I'm sorry.

https://support.xbox.com/en-US/

Have a good day or night ✨

Thanks.

Brian O.

Thats what i was saying. Hopefully they saved those backup codes.

Why can't I get any real help this 2 step verification is **** when you don't have that phone number anymore and you can't access your email cause they want to send a verification to a phone that is no good and I can't get into my account cause I forgot my password and I can't get a new password cause they wanna send a code to my phone that I don't have anymore

Whenever you first setup 2 step verification it would've also given you some backup codes which are meant to be used in this exact sort of situation.

Did you save those codes somewhere safe like it would've told you to? If so you can use one of those codes when it asks for a code.

If you didn't save those backup codes then unfortunately the account would be lost for good.

Have a look at the information here

Lif3Chang3s Hey there



Here is how you get a new app password.



1.Sign in to your Microsoft account. (www.outlook.com)

2.Under Password and security info, tap or click Edit security info.

If you're prompted for a security proof, enter it and tap or click Submit.

3.Under App passwords, tap or click Create a new app password.

A new app password is generated and appears on your screen.

4.When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online.



After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.



That should let you access your account to download it from Xbox LIVE.

I hope this helps.

Many thanks,

Cloud