2 Part: Question and Complaint.

So this is going to have 2 parts, ultimately I am looking for an answer or guidance. The 2nd is a complaint for Microsoft.

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Rockstar released the new DLC for GTA 5 and since then I have not been able to connect to the Rockstar servers. According to them everything is fine. I an getting a variety of errors but the most common is that the server is unavailable. I checked their
site and was unable to find any assistance. *Is there something specific I was supposed to do after the dlc release? I'm trying to understand why I cannot connect.

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Part 2: So while I was trying to figure out this issue I figured if anyone knew it had to be Xbox support. I call the number, and for my convenience, I am redirected to the web site, where the automated chat was very confused as to my question. After some
time it suggested I get a callback. So I put my info in and wait about 30 minutes, then I get a call from the automated phone system, which hung up on me as I answered. 10 minutes later it calls again and then apologizes for high call volumes. About 15 minutes
later I hear someone pick up and then place me on hold. I wait another 30 minutes on this hold and then it hung up on me. So now I have to go back to the very convenient web site and request a callback. 30 minutes later I get a call and waited an additional
5 minutes for the representative.

This guy seemed very uninterested in my issue making me repeat myself. Then he put me on hold, 5 minutes later came back and asked me if he could call me back in 30 minutes. I had no problem with that, I was just happy to have someone on the phone.

8 hours later... Seriously if you're going to promise someone a 30 minute callback you had better call them back in 30 minutes.

Sorry for the essay.

:)