2 games unplayable on antstream arcade due to licensing issues

Discus and support 2 games unplayable on antstream arcade due to licensing issues in XBoX Games and Apps to solve the problem; Ok Antstream arcade 2 games are now unplayable - I purchased for these 2 games and now the license cannot be renewed . I want a refund as this is... Discussion in 'XBoX Games and Apps' started by xCRIMINALMINDSx, Nov 29, 2023.

  1. 2 games unplayable on antstream arcade due to licensing issues


    Ok Antstream arcade 2 games are now unplayable - I purchased for these 2 games and now the license cannot be renewed . I want a refund as this is classed as being missold an item . Can’t get thru to anyone at Xbox and the virtual agent doesn’t understand any help please .Thanks

    :)
     
    xCRIMINALMINDSx, Nov 29, 2023
    #1
  2. xCRIMINALMINDSx Win User

    2 games unplayable on antstream arcade due to licensing issues

    So

    I’ve not had any replies from Xbox and I’ve now sent 4 emails regarding refunds for this product that doesn’t work .

    Which I now believe is illegal .
  3. xCRIMINALMINDSx Win User

    2 games unplayable on antstream arcade due to licensing issues

    Thanks appreciate you’re reply. But this is awful and very sneaky that’s the whole reason I bought the game because of certain games that were in it and now 4 months later you can’t play them.

    They did this with Xbox live arcade as well .
  4. SwordofWhedon Win User

    2 games unplayable on antstream arcade due to licensing issues

    Unfortunately games are delisted, and Microsoft cannot do anything as it's not their game

    You need to contact the developer about your purchases and how to access them after delisting, if that is possible. Unfortunately refunds are not offered outside of the usual conditions of 2 hours/2 weeks since purchase for delistings

    You can find details on the delistings here

    https://www.antstream.com/post/that-s-all-folks-an-antstream-arcade-farewell-to-warner-bros
  5. Hoskayra Win User

    2 games unplayable on antstream arcade due to licensing issues

    Hi XMENTESCRIMINALESx, my name is Oskayra and I will be happy to help you.

    If your refund was rejected and you think it's an error because you haven't requested many refunds this year, reply to the email you received informing you of the refund rejection. In your response, explain in detail the reasons why you should reconsider your decision and why you think you should accept it. This is the only way to appeal the denial and get back in touch with the team that originally handled your refund request.

    If you have not received an email informing you of your refund rejection after 24 hours, even after checking your spam/junk folder, I recommend you request a refund again using this alternative link:

    https://support.xbox.com/forms/request-a-refund

    If your refund is denied again this time, you should receive an email informing you of the rejection as this is the only way they communicate this information when a refund is requested through that link. When you receive the email, reply to it as I mentioned before.

    Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

    Credits: https://answers.microsoft.com/thread/8bcbfa91-e8d0-4cd1-ae55-570668533c23

    If you find this information useful, please let me know.

    Regards, Oskayra
  6. StuartATrueRed Win User

    Twisted Metal Series

    You would need to contact the creators of Antstream Arcade. https://www.antstream.com/ Select Contact Us at the bottom of the page.
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2 games unplayable on antstream arcade due to licensing issues

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