2 Devices in the one household

Hi. My name is Brilliant and I am happy to assist you today.

Unfortunately only one person can play at one time when using one subscription. You will have to create 2 different subscriptions for your kids to play simultaneously.

I hope this helps resolve your query.

Microsoft is being short sighted with no longer having family accounts.

The whole point behind a family account is that you have multiple devices within your household.

When people buy the new XboxOne they are going to have 2 devices and yes that person can play either of them but not both of at the same time. It means that if a little brother wants to play online with the second device they have to have their own gold
account.

Now I have 3 xbox360's in my household. I bought a family account so I could play with my son, 2 daughters and be online with friends at the same time. This saved me a little money, it was thoughtful. Now Microsoft isn't expecting an entire household to
own nothing more then one single device, and they are not offering households any type of discounts for owning more then one.

So as a family we have discussed it and we will be selling 2 of our 3 xbox306s and using the money to buy a PS4 to also sit along side our two PS3s.

Also forgot to mention, just to be clear.

All other devices in the household have no problems. Just the 2 xbox's in the house.

Ive look into this and apparantly it cannot be done. You are stuck with your first email apparantly. It seems a silly policy if you ask me

You can try changing the email on the account to his so he can use it on the XSX, and then make a new account with your email so you can use it on the 1s.