2 Currencies issue!

Discus and support 2 Currencies issue! in XBoX Accessibility to solve the problem; 5 Months ago I added a $20 gift card to my Xbox account using my phone when I got home I realized I can't purchase anything showed I have $0 on my... Discussion in 'XBoX Accessibility' started by KxngTeo, Aug 20, 2022.

  1. KxngTeo
    KxngTeo Guest

    2 Currencies issue!


    5 Months ago I added a $20 gift card to my Xbox account using my phone when I got home I realized I can't purchase anything showed I have $0 on my account, Did some digging around found out its in another currency contacted a agent he solved my problem I have no idea what he did but I could now purchase the items I wanted and he told me the problem was fixed.

    Fast forward a month later I did the same thing added $30 but turns out the problem is still there did a bunch of research and stuff to see if I can help myself but it seems like it can only be corrected by Microsoft them selves. The currency was in (ja) I accidentally changed it to (au) but now I changed it to (us) and still the problem is there now I have $50 on my account in USD that I can't use I need some help I've contacted agents numerous times either thay send a fake text about network issue our thay tell me thay will contact me and up to this day I haven't heard anything back form any of them not one. The last agent I spoke with was a "AHMED HICHAM" told me he will get back to me in 24 hours.....ITS BEEN 730 hours since then am very disappointed with the help xbox support has displayed.

    :)
     
    KxngTeo, Aug 20, 2022
    #1
  2. ngocphi Win User

    2 Currencies issue!

    You cant lol what dont you understand

    Jamaica is NOT a xbox live region

    They can't convert a out of region currency into xbox

    Which is what the agent is telling you

    You can use the currency ONLY ON ms store

    Which is what you bought
  3. KxngTeo Win User

    2 Currencies issue!

    Already did but the first time this happend an agent fixed it I dunno if he's the only talented person that works for Microsoft "NO OFFENSE" but I I got my $20 back.
  4. ngocphi Win User

    2 Currencies issue!

    You? cant change regional currency

    Period

    Basically what you did wasn't supported by xbox

    Jamaica is NOT an xbox live region however it is an MS store region

    Which does use usd for Windows store or ms store online purchases not XBOX store purchases since you aren't in an xbox live region

    So which ever currency works in Jamaica can ONLY be in the ms store or Windows store

    The Xbox currency usd card you purchase can be used on US xbox

    But not the Jamaican ms store

    THIS is why you don't buy out of region content nor is trying to bypass the region locks supported

    So you DONT DO unsupported stuff

    @josef I solved the issue lol

    Jamaica has an ms store but not a xbox store

    I'm guess he signed up for ms rewards and got ,6 bucks from jamaica ms rewards or did you buy it from a local store ?

    @op i hope you didn't follow some 7 deadly sins forums post.on how to. Bypass region locks

    This is why those forums are shady you can mess up your account real bad

    Fyi this is what happens when you play around with regions

    A lot of countries usd Cuba Vietnam most of the Caribbean or middle east

    Doesn't mean they are supported just the easiestwith exchange rates

    I'm from Canada and when I visit Vietnam and I need emergency cash from.an ATM I'm paid in USD before I send my sister in law to do my exchange of money trust me you done wanns carry 3m -5m in do in thousand do each bill especially on q motor bike lol
  5. KxngTeo Win User

    2 Currencies issue!

    Long story short am f##ked yeah I understood that a few pages up.
  6. ngocphi Win User

    2 Currencies issue!

    Ya that's what I'm telling you

    you aren't realizing the issue

    You CANNOT convert your currency

    I dont think you realize the problem

    MS rewards.goes by your account region and physical region

    So you could NOT CHANGE or redeem us ms rewards currency

    You can ONLY REDEEM Jamaican

    ms rewards

    That's why you can only redeem them in jamaica

    You cannot make a Jamaican xbox account that's what he fixed

    By making a in region xbox account

    But the issur you arent realizing is the Jamaican currency was never changed

    But you can only buy Xbox content from within a xbox live region



    Your ms rewards account is still in Jamaica and moving it without actually living in the US will incur a ban as thrnmany threads of rewards band

    You can still spend thr 50 bucks Jamaican on ms store just not xbox store

    You cannot buy us currency with Jamaican billing method which is why the 30 bucks went to Jamaica

    MS rewards works only for the region you live in

    No-one can fix your billing method buying Jamaican currency as mentioned it can't be used out of region

    You would never have been able to create an xbox account with a Jamaican region you would've had to pick another

    You cant even use the region migration tool that way that will with 3 months with you not being able to use yoir account

    You can still use the currency for Jamaican windows or ms store content not xbox content
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2 Currencies issue!

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