2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer...

Discus and support 2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer... in XBoX Accessibility to solve the problem; I called over 2 and a half weeks ago about my account being locked. Every single time it forces me to go to the web and use a phone number to unlock... Discussion in 'XBoX Accessibility' started by CompTIA, Jun 10, 2020.

  1. CompTIA
    CompTIA Guest

    2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer...


    I called over 2 and a half weeks ago about my account being locked. Every single time it forces me to go to the web and use a phone number to unlock it. If I want to play my Xbox any that day, I have to leave it on the entire day or I will need a new phone
    number to unlock it again. It is a never ending process. I have tried EVERY SINGLE METHOD AND MORE TO FIX THIS, NOTHING WORKS. I am sometimes presented with a 0x8000ffff error when pressing B after the go to web to fix error. I have switched my email, my password,
    and my number and yet this still occurs. This cannot be on my end, my account is corrupt or something. And I just keep getting the "it has been escalated" excuse. I really enjoy Xbox, but over 2 weeks and not even a single email??? The first support agent
    said I would hear from them within 3 days. IT HAS BEEN 2 WEEKS plus those 3 days. Is my issue even being looked at? Because it seems like it isn't. I shouldn't have to go through this extremely tedious process to play for a service I pay for. I have been with
    Xbox for over 15 years now, this is unacceptable to say the least. I just want to be able to sign into my account without being locked out and having to call other people to get a code sent to their phone. Will my account ever get fixed??

    :)
     
    CompTIA, Jun 10, 2020
    #1
  2. Hinkles64 Win User

    2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer within 24 hours" and yet my problem still persists

  3. XBF Steven R Win User

    2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer within 24 hours" and yet my problem still persists

    Hey there CompTIA,

    Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this situation could end up being pretty frustrating. In my experience, changing ones password could help as a workaround in some instances like
    this. I might suggest giving that a try.

    Otherwise you might want to get in
    contact with support     to see if they can take a little closer of a look at this.

    Thanks for reading!
  4. CompTIA Win User

    2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer within 24 hours" and yet my problem still persists

    I have not been suspended or banned??? They just keep locking my account and I have to get a code sent to a phone every time. How is that getting banned? I have called Xbox support 4 times over the last 2 and a half weeks and they claim it has been passed
    to someone else. And that I would hear from them within 3 days. That was over 2 weeks ago. If my account was banned I wouldn't be able to log into it at all. So how am I banned? I am not
  5. CompTIA Win User

    2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer within 24 hours" and yet my problem still persists

    Yeah I have changed my email, password, and even phone number and the problem still persists. I have also contacted Microsoft by phone 4 times in over 2 and a half weeks of waiting claiming they were looking over it. The issue seems like it will never
    be addressed and it is pretty sorry of Microsoft to deal with their customers like that. I have been playing Xbox since the original one. If they do not care to fix my account that is on their end then the next generation I will just have to go with PlayStation.
    I can't believe Microsoft would treat a dedicated customer so poorly. The issue should have been fixed on the first contact. But here it is nearly 3 weeks later and nothing has been addressed, not even one email has been sent from the "supposed" other team
    that was handling it. Every time you call support they just provide you with useless information and then lie to you and say that the issue has been passed to another team. EXTREMELY dissatisfied on how Microsoft has chosen to just push me to the curb. This
    is so unprofessional.
  6. bakeryfreshgame Win User

    Account Taken

    You need to call support again I would say as they must not have actually opened the unauthorized access claim. From reading the forums as much as I have the past week and a half it happens surprisingly often.
Thema:

2 and a half weeks and 4 support phone calls later, which claimed "I would have an answer...

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