1504909771 Was having issues with the store and the support team referred me here

Reference numbers are only used by phone and chat support so they can look into your issue if you call back. Forum support does not have access to that system. You'll need to post details of your issue in order to receive assistance.

pls unless support persons on forum asks don't give it out

Now to your issue

It would probably help more if you post what your issue is

Please refer here for issues with the store

https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

Thanks for the post - although, as you will see from my original post, it was Support who advised me to post here with the above reference as it is apparently another team who need to pick this up (as there is a further issue linked to the above reference)

For the time being though the renewals have been stopped

Hey MICKeater,

As Misses Quinzel mentioned, the best route to take is to reach out to our phone support team to report this issue. Since this promotion is specific to France, we're unable to offer further assistance. If our phone support team refers you back here, please
private message me the reference number so we can take a look into it.

To private message me, click the little envelope below this post. Thanks!