$15,000 credits will not change into the $15 reward

AIDEN8905 · Mar 22, 2018

I have 15,000 in rewards credits and they will not convert over to the $15 reward. Xbox chat support tried and they could not convert them over so told me to come here

:)

XBLRewards8 · Mar 22, 2018

XBox Design Labs Order #: 9883047478

Hello Mallon425,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your 15,000 Rewards Credits should appear as pending within 15 days of your controller’s shipping date.

Since your delivery date was only recently made, it is too early to see those Credits.

LuciferCFH · Mar 22, 2018

Not rewarded with rewards credit

I didn't get my 15,000 rewards credits for preordering a game that comes out before dec 31st. I preordered FFXV in November and I have not received my 15,000 rewards credit.

XBLRewards8 · Mar 23, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello BigTank1982,

From the FAQ for that offer:

—When will I receive my Rewards Credits?

Your 15,000 Rewards Credits will appear as pending within 15 days of the purchased-game's shipping date.

Since that game was only released recently, it is too early to see pending Credits for that purchase.

XBLRewards8

Hello Y2Jonny,

As long as it was a physical (disc) pre-order purchase off of MicrosoftStore.com, it should qualify and award 15,000 Rewards Credits 15 business days after shipping.

XBLRewards8

Hello Mallon425,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your 15,000 Rewards Credits should appear as pending within 15 days of your controller’s shipping date.

Since your delivery date was only recently made, it is too early to see those Credits.

Smwutches

No. 15,000 credits is equal to $15.

$15,000 credits will not change into the $15 reward