14 day trial Xbox live gold - code used but not reflected

SpandexKhan5574 · Oct 27, 2017

Hi there, just bought the Xbox one s incl 3 games and 14d trial. Code for the 14d trial is activated but it did not work. What can I do?

:)

buckshot978 · Oct 27, 2017

14 day trials?

i did the same but now my xbox live gold has ended and i put the 14 day gold trial card code in it accepted it but its saying i still am not gold and i dont know why i should have 14 day gold trial

Ia_962 · Oct 27, 2017

Xbox one question

Hi, do all new Xbox Ones come with a 14 day trial code for Live gold? And can the code be used for an existing live silver/free membership account?

Mister Maka · Oct 27, 2017

Hey there SpandexKhan5574.

Sorry to hear about troubles with your 14-day trial! So that we can best help out, can you clarify what happens when you try to redeem the code? Is there an error message or has it redeemed and you're not able to access Xbox Live Gold features?

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Mister Maka

Hey there SpandexKhan5574.

Sorry to hear about troubles with your 14-day trial! So that we can best help out, can you clarify what happens when you try to redeem the code? Is there an error message or has it redeemed and you're not able to access Xbox Live Gold features?

irekski

Please bear in mind Xbox Gold trials does not stack to each other. If you redeemed a 14 day trial code then redeem a 2 day code it will remove the 14 day trial code. Have you redeemed other codes besides the 14 day trial?

EggsBoxJuan

Were you using a 14 day trial before you redeemed this code ?

What if I'm on a 14-day prepaid code trial and I upgrade to Xbox Live Gold during the trial period to take advantage of a free game offer? Will I get the game?

If you upgrade to Xbox Live Gold during your non-renewing trial period, your Xbox Live Gold membership won't start until the end of your free trial.
You won't be eligible to download a currently offered free game until your trial period ends and your paid membership begins.

OK Fowl

Some games or console bundles may include a prepaid code for a 2, 3, or 14 day Xbox Live Gold trial subscription

Here is some further info on Xbox live trial subscriptions: http://support.xbox.com/en-US/billing/xbox-subscriptions/trial-gold-subscription

14 day trial Xbox live gold - code used but not reflected