14 day trial for Game Pass says “this code is for new customers only”

ScaryColt872282 · Oct 16, 2020

The other day i bought a brand new controller cause my other one broke(rage issues) anyway I was pleased to see a 14 day free trial of game pass in the box and couldnt wait to use it to play no mans sky with my mates on PS4, so i inputed the code i tried
to submit the code and then was hit with an error saying “this code is only for new customers”. Now dont get me wrong, i will still play my xbox how i would without it but it is the fact that i have a code that was delivered with my purchase of a new controller
and i cant use it, can someone please tell me how to fix this problem.

:)

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

Smwutches

If you've previously had Game Pass, you would not be able to use the trial. There is no way around that.

Smwutches

The 14 day codes are trials and will only work with new subscribers to Game Pass, which is why there's an error. You would need a code that is not a trial code (anything 1 month or above) or purchase Game Pass (or Ultimate) directly from Xbox.

Smwutches

Yes if it came with a console 14 day trials included with consoles only apply to new accounts

Same with gamepass

Actually the gold trials are for any accounts that are not actively gold. Only the game pass codes are for new subscribers.

smileskybird

Only 14 days? Halo 4 I think came with a leaflet with 14 days trial Gold. It's a better idea to include a leaflet with a Gold trial just for being a customer. Many disc games if brought new from a retailer come with a Gold trial card. They're particular
good especially if your Xbox friends Gold memberships are about to run out I usually say Hey I got a free code.

14 day trial for Game Pass says “this code is for new customers only”