14 day gold trial not working

SYN TEXAS DEVIL · Oct 14, 2017

So, I had two (14 days gold trial) cards that came with my Xbox One S when i pre prdered the Gears of War 4 Edition Console last year (ish). I just now used one of them 2 weeks ago when I finally got Cable again. The first code went in smoothly, no hassles.
Now the second one is giving me a huge amount of trouble.

I have entered the Code in multiple times online and on the Xbox Store, it goes through then says;

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"USE PREPAID CODE

Live 14 Day Trial

Prepaid Code

Subject to the Microsoft Agreement and xbox.com/usagerules. There are no refunds

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Then when i hit "Confirm" it says this every time;

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"Something went wrong

Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

XBOS-3010

ce0780cc-1fe5-423e-aa18-3a7f0c04bc92

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The (XBOS-3010) code is always the same, but the other 32 digit code is always different.

Now the code isnt game specific, and looks just like the other one. I contacted support and spent 30 minutes last night trying to get it to go through. They said their end is good and couldn't figure out why it wasn't working. Can anyone help?

I can also put down my reference number.

:)

Mister Urkel · Oct 14, 2017

XBOX Live 14-day Gold Trial do not work?

Hey OoooKay420,

Are you saying that you used the 14 day trial and then underneath the 14 days it stopped working? Its not 14 time you sign on it is 14 days from the day you first used the trial. If you liked what you saw and used when connected to live I suggest getting
a gold membership.

irekski · Oct 14, 2017

14 Day trial ended after 1 day

Please bear in mind Xbox Gold trials does not stack to each other. If you redeemed a 14 day trial code then redeem a 2 day code it will remove the 14 day trial code. Have you redeemed other codes besides the 14 day trial?

SYN TEXAS DEVIL · Oct 14, 2017

Well turns out it did go through it just didnt show it on my end. This can be closed since it wont let me delete it.

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

geekfather

The 14 day trial you were given is a limited one and not a full gold trial. The 14 day trials usually came with certain games and normally only work with those games. They do not give you 100% access to Live though.

Smwutches

Trial codes do not stack. So if you want to use all of the 14 days, you would need to use the trial and then use the subscription after the trial ends. Otherwise, the gold code will overwrite the 14 day code.

Trial codes are usually either 48 hours, 7 days, or 14 days. Keep in mind that trials do not change your account status to gold and will only give you access to some benefits of online multiplayer. Some codes will also only work with the games they came
with.

XBF Brad A

Hello Cianka,

that is why unable to get the backward compatible games. They will not work with the 14 day trial unfortunately. In this link

describing Xbox live gold there is a section explains the trials.

With an Xbox Live Gold 2- to 14-day trial, you can get Xbox One Games with Gold, and discounted Gold deals.

If it was a one month trial you could get the backward compatible games.

Thanks,

Brad

Mister Urkel

Hey OoooKay420,

Are you saying that you used the 14 day trial and then underneath the 14 days it stopped working? Its not 14 time you sign on it is 14 days from the day you first used the trial. If you liked what you saw and used when connected to live I suggest getting
a gold membership.

14 day gold trial not working