14 Day Games with Gold Trial not Working

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

The 14 day trial you were given is a limited one and not a full gold trial. The 14 day trials usually came with certain games and normally only work with those games. They do not give you 100% access to Live though.

Hello Cianka,

that is why unable to get the backward compatible games. They will not work with the 14 day trial unfortunately. In this link

describing Xbox live gold there is a section explains the trials.

With an Xbox Live Gold 2- to 14-day trial, you can get Xbox One Games with Gold, and discounted Gold deals.

If it was a one month trial you could get the backward compatible games.

Thanks,

Brad

Hi, that's because it's a 14 days trial. you can download 360 games with gold with a 1 month trial but not with a 14 days one.

Trial codes do not stack. So if you want to use all of the 14 days, you would need to use the trial and then use the subscription after the trial ends. Otherwise, the gold code will overwrite the 14 day code.

Trial codes are usually either 48 hours, 7 days, or 14 days. Keep in mind that trials do not change your account status to gold and will only give you access to some benefits of online multiplayer. Some codes will also only work with the games they came
with.