13 months later still zero deposits

JamesDunham · Jan 13, 2017

This "other" team is really dragging its feet in resolving your billing info database issue..

According to HELLOWORLD (the company that manages the Xbox live rewards program) the problem is with Microsofts billing info databases and not with "HELLOWORLD" who are "completely blameless" -according to helloworld customer care.. and even after 13 months
(in my case) there is still absolutely no indication as to when or if this will ever be fixed...

:)

XBLRewards8 · Jan 13, 2017

rewards points not deposting

Hello PittsburghKings,

Since you were scheduled automatically for a deposit too late to be included in the mid-month deposit, your deposit was scheduled for the end of month deposit.

Quick Lumpia · Jan 13, 2017

Rewards Deposit did not show up in my MS account

Hello,

I was supposed to receive an Xbox Live Rewards deposit of $13 on 09/28/2016. I see this refund in my MS account, order number 567453557987946807, but the actual $13 isn't available. My balance on my MS account is still at zero. I tried to contact MS support
about this, but they claimed they couldn't do anything to help and recommended I use this forum.

XBLRewards8 · Jan 13, 2017

Hello JamsterJames,

As mentioned repeatedly in your previous posts, your deposit issue is being caused by an error in the billable account database where your primary billable account is not being marked as the designated account for depositing into. Since we do not have access
to this database, we must rely on another team to provide a resolution for this issue. At the current time, they have not yet been able to provide a full resolution to this issue, and are still currently working on this error. They have not yet provided us
with an estimate on when to expect this full resolution.

XBLRewards8

Hello JamsterJames,

As mentioned repeatedly in your previous posts, your deposit issue is being caused by an error in the billable account database where your primary billable account is not being marked as the designated account for depositing into. Since we do not have access
to this database, we must rely on another team to provide a resolution for this issue. At the current time, they have not yet been able to provide a full resolution to this issue, and are still currently working on this error. They have not yet provided us
with an estimate on when to expect this full resolution.

Smwutches

Credits are automatically deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So they are already scheduled for a deposit and will be deposited later this month.

Smwutches

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. So if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month. Yours should deposit on April 13.

XBLRewards8

Hello SmilyNutria6834,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credits were placed as pending in the later half of last month, they will be a part of the upcoming mid-month deposit this month.

XBLRewards8

Hello ProfChaosMSU52,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your Credits were only placed as pending in the later half of last month, they will be a part of this month's mid-month deposit cycle.

13 months later still zero deposits