$109 was taken off on the 9/11 8 days later it says payment failed and I no longer have my...

Discus and support $109 was taken off on the 9/11 8 days later it says payment failed and I no longer have my... in XBoX Games and Apps to solve the problem; I preordered MW3 on the 11th of September 8 days later payment failed and I don't have to money on my card or the game... Discussion in 'XBoX Games and Apps' started by Cj Perry, Nov 5, 2023.

  1. Cj Perry
    Cj Perry Guest

    $109 was taken off on the 9/11 8 days later it says payment failed and I no longer have my...


    I preordered MW3 on the 11th of September 8 days later payment failed and I don't have to money on my card or the game

    :)
     
    Cj Perry, Nov 5, 2023
    #1
  2. David Wirsching Win User

    $109 was taken off on the 9/11 8 days later it says payment failed and I no longer have my preorder game

    Hello Cj P, My name is David. I am an independent advisor, happy to help you today.

    I'm sorry to hear that you have had problems paying for your MW3 pre-order and that you have not received the game. Here are some suggestions on what you can do in this situation:

    Check your balance and card details: Be sure to check your bank balance or the credit card associated with the reservation to confirm if any charges have been made or if there are any problems with the transaction. If there are any issues with the card, such as insufficient funds or an expired card, you may need to fix that first before continuing.

    Contact customer service: Contact the customer service of the store or platform where you made the MW3 reservation. Explain your situation and provide details about the failed payment and lack of access to the game. Customer service should be able to help you investigate the problem and resolve it.

    Provide proof of payment: If you made the payment and have proof of the transaction, be sure to have it on hand when contacting customer service. This can help support your claim and expedite the resolution process.

    Review the cancellation and refund policy: Check the cancellation and refund policy of the store or platform where you made the reservation. Make sure you understand the deadlines and requirements for refunds in case of failed payments. This will help you know what options you have and what you can expect in terms of a refund or alternative solution.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards.
  3. MoocowZ5 Win User

    disconnected from xbox live cannot reconnect until after testing connection

    Day 7, issue persists. I get disconnected at varying times, recently I've been keeping track how long I'm able to stay connected then trying to reconnect later. I suppose I just have to drop the $$ for a new router because my internet connection is fine,
    my xbox is fine, my laptop works with router... but xbox suddenly doesn't like router...ugggg

    9/8/11:

    8:23 (watching netflix), 6:15 until reconnect

    13:10 (netflix queue), 6:11

    17:20 (dashboard), 4:15

    15:12 (dashboard), 4:24

    15:55 (dashboard)

    9/9/11:

    23:38 (netflix),5:00
  4. peppermint420 Win User

    Require contact at enforcement

    There is some reading fail in this thread.

    I will try and make it clear.

    - A 24 hour communication ban was applied to my account on 8/7/2016 9:50:11 AM (UTC).

    - It is now around 5am UTC on 8/9/2016 - almost 2 days later.

    - There is no option to contact enforcement as this was supposed to be a 24 hour ban.

    - The enforcement forum has been shut down effective late 2015.

    - I have contacted xbox live support twice who have confirmed on both occasions this ban has expired and to post on these forums.

    - I would like a contact at enforcement so I can have this investigated.

    - I would like a refund on the 12 months of xbox live I added earlier this week (exp 17 Oct 17).

    So if anyone has any actual advice that would be great.

    Thanks
  5. Farscape247 Win User

    Is it possible to get a refund on digital pre-orders from the store?

    but remember if they have already taken payment then it can take 3 business days or longer to appear in your bank account
  6. dj LIVE Win User

    Online League through Connected Franchise

    Teams taken so far:

    1. Ravens -

    2. Bucs = Noles

    3. Steelers - UpTownDC

    4. Bears - KPR711

    5. 49ers -

    6.

    7.

    8.

    9.

    10.

    11.

    12.
Thema:

$109 was taken off on the 9/11 8 days later it says payment failed and I no longer have my...

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