10$ bonus on pre-ordered games

NaughtDread682 · Dec 5, 2016

I preordered games on the Xbox website however I did not receive the 10$ bonus for pre-ordering.

:)

Privete Schools · Dec 5, 2016

Doom 1-2 game code

I pre ordered doom 10 days ago and i haven't received the bonus game codes

Jiggaapril · Dec 5, 2016

Quantum Break preorder

I pre ordered quantum break and did not receive my Alan Wake American Nightmare bonus and and i waited 7-10 days. I pre ordered through microsoft store and it said you will receive bonus.

Miss Bijoux · Dec 5, 2016

Hey there -

Could you be more specific as to what promotion you are referring to please? And did you pre-order the games via MicrosoftStore.com or Microsoft.com/store? I suspect it was the former as they are generally the ones that run promotions with monetary credit
in which case, you'll want to reach out to >>Microsoft Store Support<< for further assistance.

Let us know!

NaughtDread682 · Dec 5, 2016

I preordered off xbox.com where it says 10$ bonus gift card when you preorder I have not received for 2 games I preordered and I am getting quite upset I have already been with support they directed me here!

Smwutches · Dec 6, 2016

The $10 gift code is an offer from microsoftstore.com In order to receive the code, you have to preorder from them. Digital preorders from the Xbox Store are not eligible.

NaughtDread682 · Dec 6, 2016

I preordered three off the website and I only got the 10$ bonus for one it seems that no one can help me I guess I'll just miss out on 20$

Smwutches · Nov 3, 2018

If you did preorder from microsoftstore.com, then you need to contact their customer support for assistance. Make sure you're contacting their support and not regular Xbox/Microsoft support.

ECS Daemon

The Windows 10 version of the game isn't what was sold to you, it was the Xbox One version of the game. A pre-order bonus isn't something you can get the law involved over. Simply put, you paid for a Xbox One game and got it, the pre-order bonus has yet
to be recieved.

Jiggaapril

I pre ordered quantum break and did not receive my Alan Wake American Nightmare bonus and and i waited 7-10 days. I pre ordered through microsoft store and it said you will receive bonus.

Buick350X

but if on release day, do you get the bonus map for pre order? or even the $10 gift card pre order gets plus player stuff.

HydroLupko

So what I understand is that if you pre-order a game you get an older game as a bonus. An older game which has been released for a long period, probably years. You can't get refunds on digital purchases. So why is it that I have to wait 7 to 10 days after
the release of the new pre-ordered game to get the code for the old bonus game, which I could have been playing for a long time, since you've already bought the pre-order and can't return it anyway and the bonus game is legally yours now anyway. Shouldn't
the bonus game start downloading the moment I pre-order a new game which it comes with? Makes more sense to me and it provides you with entertainment for the pre-order waiting period. Or am I talking nonsense here?

KN1GHTMARE

There's no pre order bonus for any version. The beta access comes with the game on both hard disc and digital versions. It is not a pre order bonus.

10$ bonus on pre-ordered games