1 month old xbox series x controller already unusable due to issues.

Hello Kenmon, I appreciate the details. Don't worry!

May I know if you have another Microsoft account? This is to try adding your controller using the "add device" option in the devices tab and see if you're able to process the request in that way.

If maybe you're not able to do it, I suggest you to reach Microsoft support and ask them to process the replacement for you.

Unfortunately here in the forums we as independent advisors are not allowed to view your account information

Hello Kenmon24, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're having trouble while trying to request a controller replacement.
May I know what message are you receiving on the controller replacement website?
https://support.xbox.com/help/hardware-network/...

And, may I know if you tried to request a replacement using the Devices website?

https://account.microsoft.com/devices?refd=acco...

Hey there thanks so much for helping, so when I click start order on my Xbox series x on the devices site it gives the option of device or accessories… when I click controller it has 2 options for trouble shooting (I’ve done every troubleshoot imaginable), & a 3rd option as a red message saying something like click here for a replacement.. when I click it it says enter the series number and i do but it shows not registered, it then suggests to click can’t find device back on the devices page which isn’t an option anywhere and I’m back to square one. Sorry for that insanely long sentence, trying to be as detailed as possible to get your help. Thankyou infinitely

That’s not a controller issue, the Xbox Wireless Controllers don’t have a reputation for obliterating computers. My controllers, which include the Series X|S version and the Xbox One version, both connect and work fine with it.

(With the exception of the Series X|S controller being almost completely unusable right now for me, due to firmware bugs. But even with those bugs, it didn’t screw up my computer or the game I was playing.)

Maybe the game you’re trying to play doesn’t have gamepad support?

Thank you for the response but my controller is completely up to date. It actually just happened for the first time again with the xbox one x controller I was using. I think it's built in to the xbox series x/one x/one to stop recording if the controller is disconnected which causes this issue and makes the footage unusable. Not sure if you have a fix for that in particular but if not it seems it will continue to be an issue.