1 month gold trial wont redeem.

I recently bought a games for windows game which came with a one month gold trial code that I tried redeeming many times but got the following error

XBOS-5002
d796dbb7-d012-48a6-a790-16fdf1d5ac81
2017/10/26 - 00:26:53 UTC
any help please, I tried looking it up but no results.

:)

 

1 month gold for $1

I got a popup saying I can get a 1 month gold for $1.

I was unable to redeem it, since I was using trial.

I asked support, they promised to give me the offer after 1 my trial expires.

Please provide me with 1 month of trial.

 

I need help

I have a xbox one and I was going to use my 1 month free trial but it wont let me i was wondering can i get a new 1 month free redeem code since i was going to get 1 month for free anyways please?

 

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account , the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.