0x8082000c Game isn’t playable error

When I put it in. It says sorry this game isn’t playable here.

For a list of original Xbox & Xbox 360 games that are playable, go to Xbox/backcompat (0x8082000c)

This is what comes up and I quote,

“Sorry, this game isn’t playable here. For a list of original Xbox and Xbox 360 games that are playable, go to - - - - -“ (didn’t want to write it)

The games I’m trying to play are 100% on backwards compatibility.

This error code also comes up, (0x8082000c)

All Xbox one games working as normal. Only having trouble with the 360 games - none of which have any surface damage.

Thanks

Thanks Jesse,

Have tried both of these a number of times for with no luck.

Any other ideas on what the issue might be? The console plays regular DVDs so it doesn’t appear to be a reader issue either

Thanks

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.