0x803F7000 when trying to open certain GamePass for PC games

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Kindly try the following and see if it addresses the issue.

✓ CLEAR CACHE:

a) Search Disk Cleanup on start up menu

Select your OS drive

Mark Temporary Files

Hit Clean up

Okay

b) Then search CMD and Run as Admin (right click on it to select admin permission)

Type

Ipconfig/flushDNS

Hit Enter

✓ Please sign out of the following and sign in back again.

Xbox app, EA desktop, MS store and PC

✓ RUN WINDOWS STORE TROUBLESHOOTER

Click on Start and select Settings.

Choose Update and security.

Click on Troubleshoot option.

Click Additional troubleshooters.

Scroll down and click on Windows Store Apps and click on Run the Troubleshooter.

The troubleshooter will scan the system for any problem related to the Windows Store and recommend fixes accordingly.

✓ RESET THE XBOX APP

Click Start and click Settings.

Select Apps

Select Apps & features.

Find the Xbox app and click Advanced options.

Click Reset.

Restart your device so that the changes can take effect. Sign in to the Xbox app and check if the same issue occurs.

✓ RESET WINDOWS STORE CACHE

Close store app

Press Windows Key+R to open run command

Type

WSreset.exe

And press Enter

Let the blank page process

Store will start automatically.

Hi PiotrMykajlo

There is a certain limit in game pass games, some will be available for both platforms and others will not.

You could check the list of games available on pc within the gamepass.

Lois, let me see if I understand. You're subscribed to Gamepass, right?

When you open the Xbox app on your PC, no games are showed there? What exactly the app showed you when you open it?

Also, you said you installed, 11 of them, you cannot see them installed on your PC?

I've noticed that on Xbox Gamepass PC the games aren't optimized or updated the same as a regular release of a game. Some games on Gamepass PC don't have achievents when the console version does. The Gamepass versions seem to be different some how. Maybe
try resetting the Xbox beta app by right clicking it, then click more, then app settings.

thank you for coming to the forums, we will do our best to help.

could you confirm that your pc and apps are all updated.

you are using gamepass ultimate and not standard xbox gamepass.

does your pc meet the minimum required specs?

if you are trying to use your gamepass via the second account and not the one it was purchased from this could be the problem.

Thanks.

Everything is up to date.

I am using regular Xbox Game Pass, I think. Not Ultimate, but that only matters for certain games right?

My PC meets all required specs.

Using the account that has Game Pass.