0X0000000002000000 error

Discus and support 0X0000000002000000 error in XBoX on Consoles to solve the problem; Hello, Please could someone assist. My Xbox One S started having issues with connectivity yesterday. This is the first time and I have had no issues... Discussion in 'XBoX on Consoles' started by Kate L_8612, Jan 27, 2025.

  1. Kate L_8612
    Kate L_8612 Guest

    0X0000000002000000 error


    Hello,

    Please could someone assist. My Xbox One S started having issues with connectivity yesterday. This is the first time and I have had no issues with it prior. It was bought in April 2019. On testing the connection, it comes up with the following error:

    Hardware problem; We're not sure what's wrong. To see if there's more info about this problem online, visit xbox.com/networkerror and search for "0X0000000002000000"

    When open that link, it doesn't take me anywhere. I was connected to some via the community who was very helpful and we tried the following:

    - Signed out my account, turned off Xbox console and unplugged all the wires connected. I waited two minutes.

    - I also restarted my router at the same time. Turned the Xbox back on, signed in but same issue persisted.

    - I also reset the console to factory settings twice with keeping the games and apps and I continue the get the same issue.

    - I've tried to add my router via the SSID but it says my wireless network is not WPA2 but it is. I have signed into my router and it is showing that it is.

    I managed to log back into my account when there was brief connectivity but each time I try to open a game from my library or an app it says there is no connection.

    I have the console plugged in directly with the ethernet cable. I have tried multiple cables that are working on other devices. It appears to have some connectivity. Network status is fluctuating between "wireless" and "wired". The Nat Type fluctuating between "Getting info" and "Open".

    I also tried clearing 'Alternative MAC address' but it wouldn't restart the console to make those changes.

    I am at a loss at what to do next. I've tried to contact Microsoft via the contact us page during the specified hours, but when I gave my phone number to the virtual chat agent, it said it was not possible to process and to try again later.

    :)
     
    Kate L_8612, Jan 27, 2025
    #1
  2. JaceVigliotti Win User

    My Xbox won’t connect to the internet, it says error code 0x0000000002000000

    When I try to test my network it says “we don’t know what’s wrong” and says error code 0x0000000002000000
  3. mike baker7 Win User

    0X0000000002000000 error

    I actually got the same error message this morning when I turned my Xbox on. It is pretty frustrating and appears to be specific to the new consoles as my Xbox One is working just fine
  4. Onyx Is Here Win User

    Xbox Series S Error Code "0x0000000002000000"

    Hello Amari, sorry to hear you're having trouble with your console.

    I've not seen this error code before on a console but have done some research on it and see that others have experienced the same issue. I see what you've tried already without any success.

    What I would recommend trying from here is a factory reset on the console. There's an option to keep your installed games and apps so you won't need to redownload them and your saves will be safe on the Cloud. You can read how to do a reset via this link https://support.xbox.com/en-US/help/hardware-ne...

    If you still have trouble after that try the reset but delete all games and apps and start fresh to see if that works.

    While doing the reset, if you're prompted to use the app or bring over previous settings please select No.
  5. Jack O'Brien1 Win User

    My Xbox won’t connect to the internet, it says error code 0x0000000002000000

    When i try to test my network i get the same error as you did above , any suggestions?
  6. wHYTEoUT Win User

    My Xbox won’t connect to the internet, it says error code 0x0000000002000000

    Same error, can't figure it out.
Thema:

0X0000000002000000 error

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