0 Friends Online_April 0219

Discus and support 0 Friends Online_April 0219 in XBoX on Consoles to solve the problem; I have had an issue for the past couple of months where my xbox one keeps telling me I have "0 friends online." I know this is not true as I am able to... Discussion in 'XBoX on Consoles' started by WeededToaster88, Apr 21, 2019.

  1. WeededToaster88
    WeededToaster88 Guest

    0 Friends Online_April 0219


    I have had an issue for the past couple of months where my xbox one keeps telling me I have "0 friends online." I know this is not true as I am able to see them when I log into my account on my computer. I have tried re-adding my friends but they disappear
    again when I restart my xbox. My NAT status is Open.

    I have tried the following:

    • Hard restart
    • Soft restart
    • Restarting my modem
    • Removing my account from the xbox and then re-adding it

    I have a second profile that has a lot of the same friends that does not have this same issue.

    What can I do to fix this? Please let me know if you need any other information regarding my xbox.

    :)
     
    WeededToaster88, Apr 21, 2019
    #1
  2. WeededToaster88 Win User

    0 Friends Online_April 0219

    Hello Toast,

    We understand that you're experiencing an issue concerning an inability to view the friends from your friends list when they get online on your Xbox One console.

    If the problem persists, try doing a soft factory reset of the console,
    reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

    Try this out first and let us know the results.
    Thank you so much for the quick response. The soft factory reset did the trick!
  3. XBF Javier R Win User

    0 Friends Online_April 0219

    Hello Toast,

    We understand that you're experiencing an issue concerning an inability to view the friends from your friends list when they get online on your Xbox One console.

    If the problem persists, try doing a soft factory reset of the console,
    reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

    Try this out first and let us know the results.
  4. HypnoticMarc001 Win User

    0 Friends Online_April 0219

    Hi,

    You can check
    Troubleshooting for multiplayer issue

    If it's not work you can try deleting the profile from the console (profile only), clear the system cache, restart the console and re-download the profile as this can clear up a lot of account issues.

    Delete and re-download profile: support.xbox.com/.../profile-move-delete

    Clear system cache: support.xbox.com/.../clear-system-cache

    Also I would double check that your friends haven't changed their privacy settings as they can block you from seeing their online status without 'appearing offline'

    If you click on the 'My Account' heading under your gamertag at the top right and select 'Manage My security' you can permanently be set to offline, I would check that none of your friends have done this.
  5. XBF Diego M Win User

    0 Friends Online_April 0219

    Hey there!

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create
    a new thread asking for assistance.

    Thank you again and have a great day!
  6. WeededToaster88 Win User

    0 Friends Online_April 0219

    Thank you for such a quick reply. Unfortunately this did not help resolve the issue I was having. XBF Javier R's suggestion did the trick though.
Thema:

0 Friends Online_April 0219

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