Help! No audio from Xbox Series X

Hello jesseinsf94122,

Thank you for posting in Microsoft Community.

Based on your description, you are experiencing audio lag issues with your Xbox Series X. As a Microsoft customer support agent, I can assure you that we take all customer feedback seriously and strive to provide the best possible support.

Regarding your issue, have you tried connecting your soundbar directly to your Xbox Series X instead of through your TV's eARC connection? This may help to eliminate any potential lag caused by the TV.

Additionally, you may want to try adjusting the audio settings on your Xbox Series X to see if that helps.

By the way, do you mind testing the audio lag in these setups:

• Xbox Series X (using HDMI 2.1 connection) - Samsung Neo QLED 4K Smart TV (2022) (QN85B)
  
• Xbox Series X (using HDMI 2.1 connection) - Samsung Neo QLED 4K Smart TV (2022) (QN85B) - any headset/headphone compatible with Xbox Console
  

Let me know if you experience same audio lag with the above set up. If yes, this could have something to do with the update of Xbox Series X and reporting this concern to the Team Xbox will help as they would replicate and investigate the issue. However, if this issue happens only when using the soundbar you may need to look for settings for the soundbar to produce the audio without lag (delaying) it.

We have notice that you've done extensive troubleshooting for your audio set up and yet the audio lag persists. You may try the troubleshoot audio steps from this support article: Troubleshoot audio on your Xbox console | Xbox Support. If you already performed this then, consider consulting your soundbar manufacturer for performance specifications.

Sincerely,



Microsoft Community Moderator

I have almost the same problem except the error message says

“if you’re using Xbox series X/S, note that HDMI audio can’t be turned off. In other consoles, either optical or HDMI audio must be on. (0x80bd0009)

Why can’t I turn off hdmi audio on Xbox series x it makes no sense?

Unfortunately, there is no built-in mic on the Xbox Series X and no bluetooth support if you're thinking to go that route.



You will need to attach a headset with a mic to the Xbox Series X controller. The Xbox Series X controller uses a standard 2.5mm audio connection for Xbox Live, you can use any standard headset. (It does not have to be something fancy or expensive.)



I hope this helps. Merry Christmas to all!

Hello AbeAustin,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are experiencing audio issues with your Xbox Series X and your Onkyo TX-NR6050 receiver. This sounds like a frustrating problem, and I will do my best to help you resolve it.



Based on the information you provided, it seems that there might be a compatibility issue between your receiver and the Xbox Series X audio formats. Some possible steps you can try are:



- Make sure your receiver has the latest firmware update installed. You can check this by following the instructions on the Onkyo website: Onkyo | Homepage (onkyo-av.com)

- Try using a different HDMI cable to connect your Xbox Series X and your receiver. Some HDMI cables might not support the bandwidth required for some audio formats.

- Try changing the HDMI audio settings on your Xbox Series X. Go to Settings > General > Volume & audio output > HDMI audio. Try setting it to Bitstream out and see if that makes a difference.

- Try changing the audio format settings on your receiver. Go to Setup > Audio > Audio Format. Try setting it to Auto or PCM and see if that works.

See: Connect your Xbox console to a sound system | Xbox Support

I hope this helps and you can enjoy your Xbox Series X with full surround sound soon.

Hi K1NG D,

I want to add the recent announcement on Twitter from audio specialists Bang & Olufsen regarding joining forces with Xbox. So it is worth keeping
an eye out on what this means for audio as hopefully bluetooth audio will be something for the future Series X.

It may not help now but audio will be just as important for next gen as improvements in SSD and graphics.