Startup Animation Unavailable...

Hey Horse Feather!

The
System Update Troubleshooter has steps that can help - from the first page, select "I need to troubleshoot a system update error", then select which Xbox One model you're using (original, S, or X), and then select the "I am experiencing a startup issue"
option.

Give that a shot, and let us know if you see any improvement!

The scenarios described are stuck on green Xbox startup animation, or no green startup animation where my issue is green startup animation transitioning to black screen.

Hi John,

When you start the Xbox One console, you expect to see the green Xbox startup animation screen. During the startup animation, your console runs a full system check on all hardware components, validating the firmware and the operating system. This is
very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next screen. If the system check fails to run the startup animation three times in a row, the console is flagged by the system as “do not
run.” This will block the startup animation from running, and in its place you'll see a black screen.

You've tried factory resets, a different TV, and different HDMI cables so the issue is with the console hardware, firmware, or software. The only other option you haven't tried is an

offline system update. Click on the link and follow the troubleshooter to complete the offline system update.

If the issue continues after an OSU, then you will need to send the console in for repair again.

Hey Horse Feather!

The
System Update Troubleshooter has steps that can help - from the first page, select "I need to troubleshoot a system update error", then select which Xbox One model you're using (original, S, or X), and then select the "I am experiencing a startup issue"
option.

Give that a shot, and let us know if you see any improvement!

The scenarios described are stuck on green Xbox startup animation, or no green startup animation where my issue is green startup animation transitioning to black screen.

and it won't let me do an offline update anyway lol, happy days.

Hi JeszQc,

When you start the Xbox One console, you expect to see the green Xbox startup animation screen. During the startup animation, your console runs a full system check on all hardware components, validating the firmware and the operating
system. This is very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next screen. If the system check fails to run the startup animation three times in a row, the console is flagged by the system
as “do not run.” This will block the startup animation from running, and in its place you'll see a black screen.

Not sure what exacts steps you've tried since you didn't list any troubleshooting you have already tried but If you haven't tried an

offline system update I recommend trying that. Click on the link and follow the troubleshooter to complete the offline system update.

If the issue continues after factory resets and the OSU, then you will need to send the console in for repair.

Hi Niteblew,

When you start the Xbox One console after rebooting, you expect to see the green Xbox startup animation screen. During the startup animation, your console runs a full system check on all hardware components, validating the firmware
and the operating system. This is very similar to the way a PC starts. The startup animation screen can take several minutes before transitioning to the next screen. If the system check fails to run the startup animation three times in a row, the console is
flagged by the system as “do not run.” This will block the startup animation from running, and in its place you'll see a black screen.

In order to determine your troubleshooting steps, after pressing the Xbox button you'll need to leave your console on this black screen for at least 10 minutes.
A black screen doesn’t always mean that there’s an error. The system checks described above run in the background and can take several minutes to complete. This may appear to be an error since you'll only see a black screen, but it can be completely normal
except for the absence of the green startup animation screen. If after 10 minutes the screen remains black, you should attempt an offline system update (OSU).

To use the Offline System Update, you'll need:

• A Windows-based PC with an Internet connection and a USB port.
• A USB flash drive with a minimum 6 GB of space formatted as NTFS.

Further instructions on how to complete an OSU and the required files to download can be found

here.

If this also fails, then you would need to get a new console. I hope this helps!