May 11, 2026 - Xbox Update Preview - Alpha (2606.260507-2200)

If your console is in the Insider Preview (Alpha or Alpha Skip ahead) try to disconnect all controllers and headsets, and only connect one controller and one headset.

Also read here: https://news.xbox.com/en-us/2018/07/11/new-preview-alpha-1810-update-7-11-18/

There was an update for Alpha members addressing network connection issues back at the end of November. Hopefully the wide release is coming soon.

https://news.xbox.com/en-us/2018/11/25/new-preview-alpha-skip-ahead-19h1-04-build-11-25-18/

Hello Duncan Scott,

Thank you for posting in Microsoft Community.



Are you part of Xbox Insider? We notice there is an update exclusive for Alpha ring on 4th of October and you may be part of them - Xbox Insider Release Notes - Alpha (2310.231001-2200) - Xbox Wire. If yes, please send report to the Team Xbox for resolution of this and see if there is a new update for the apps too. You may check new update fot the console again because Xbox Insider Release Notes - Alpha (2310.231004-2200) - Xbox Wire was released on 6th of October. Or send your report to Team Xbox using Report a problem tool of the console.



Otherwise, please let us if you have updated both Netflix and prime video apps. Also, what is your current OS version:

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > System > Console info. Your OS version is shown in the second column.
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hey there!

There currently is no known solution for this bug, at least troubleshooting wise. It's embedded in the coding and can only be fixed by official Xbox software engineers. I've come across a news article stating the issue is being fixed in the Xbox Insider
Preview update builds. It seems like they have found a solution, now we will just need to wait for it to be implemented in the next live system update.

What software are you referring to?

Here is the article I was referring to:
https://news.xbox.com/2018/10/11/new-preview-alpha-skip-ahead-19h1-build-10-11-18/

The statement is listed under "Fixes".

If your in the preview the latest update is 1408-140727 2200 you should post in the preview forums not here thanks