My rewards issue

Hello Kairon C! I'm Kris and I'd be happy to help you with your question.

Did it process correctly without errors? I would contact Rewards Support first to see if they can help. https://rewards.bing.com/support

Thanks for help . Lol 😆

I'm not having an issue sending emails to the rewards department. I'm on my 25th email to the rewards department.

I having an issue with the rewards department understanding my issue So that it can be fixed.

Or getting them to respond back to a email.

Rewards department has not been properly trained. 😑

Hello Sanjun,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

Hello BilboBagginzMGD,

We determined that since your purchases last month went towards the VIP Boost offer, they did not award payback. In general, purchases that go towards offers do not go towards payback as well. However, since that offer did not award in Credits, we have manually
configured this offer to also award payback after receiving feedback. Unfortunately, it looks like this fix did not extend to your account. We have determined why this occurred, and are working to extend this fix to all users. Apologies for the inconvenience.
We'll update this thread when we have confirmation of successful payback.

Hello jambru,

Apologies for the inconvenience. There is currently an issue with avatar purchasing that we are working with another team on resolving. While we await their fix for this issue, we will adjust your account manually for completion of that part of the offer.
You should see these Credits appear shortly, with the bonus to follow later.