Can I get console banned for using a 3rd part adapter?

Hello, it sounds like the 3rd part adapter your using. Try using the official Microsoft adapter that came with the console and see if that works. My guess is the adapter because I don't know of any 3rd party companies making an adapter as of yet but I could
be wrong. See what happens though when you try the official MS adapter though. Good luck!

Hey there Jack180120!

Sorry to hear about the controller issues! Is this issue happening with the Xbox One Stereo Headset that came with the console, or are you using a 3rd part headset with the Stereo Headset Adapter? If you are using a 3rd party headset, what is the brand and
model of the headset? That will help us a lot!

Post back with the headset you are using and we will do our best to help you get the issue sorted!

All you can do is get a new console. You know for a fact that it was repaired by a 3rd party, and they used similar parts, but not the same parts and MS, and now your console won't install the update without MS parts.

I stated that 3rd party repair services may get your console banned. If a shop replaces parts in your console, those parts may possibly be detected by Microsoft and lead to a ban for breaking the TOS. As an ambassador, you should know that 3rd party repairs
are a breach of the TOS and should not be suggesting to people that they violate that. You shouldn't even suggest any type of self repair. The consoles are only meant to be serviced by Microsoft. Don't go telling people otherwise. Have a good day!

Never use 3rd party supplies on your console as they can damage the unit. Go to this site and request a power adapter http://support.xbox.com/en-US/