I cant redeem the minecraft twitch cape

Hi Amirmohamad, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

As stated on the Minecraft website, the capes are not available for Java Edition yet.

"Both the Twitch and TikTok capes are available for Bedrock Edition now, and will be in Java Edition by July 8. "

Thanks,
Kyle

Hi, Mr.Quazi Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues locating your capes.

- To clarify, are these capes showing on your Microsoft Account's Order History? you can see this at: https://account.microsoft.com/billing/orders

If they are, it means they were successfully redeemed.

- May I ask which version of Minecraft you are playing? Currently, the Twitch and TikTok capes are only available in Minecraft Bedrock Edition, but they will be in Java Edition by July 8.

I'll be looking forward to your reply.
Best regards.

Hi Rafi. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues redeeming your Minecraft Twitch Cape code. As Twitch supplied your code, you may contact their support to get a replacement code: https://help.twitch.tv/s/contactsupport

Thanks,
Kyle

Hi, Antony! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues locating your cape.

The Twitch and TikTok 15th anniversary capes are currently only available in Minecraft Bedrock Edition, with them coming to Java Edition by July 8.

If your code was successfully redeemed and the Twitch cape has not shown up in Minecraft Bedrock Edition, I'd suggest:

• Restarting the game and your device.
• Making sure the Microsoft Account you used to redeem the code is the same one you are using to play Minecraft.

If that doesn't work, it would be best to contact the game's dedicated support team for further assistance.

Minecraft Support can be reached at: https://help.minecraft.net/hc/requests/new

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Best regards.