My CSV was used but not by me

If you're trying to purchase something that costs more than what you have in your Currency Stored Value (CSV), then you'll need to use a different payment method.

If you'd like to split the payment between say, a credit card, and the remainder of your CSV, you can do that too. Simply select your credit card as the payment instrument to be used for the purchase, and you'll get a pop-up that asks if you want to use
whatever's in your CSV.

Are you using CSV/Currency/Gift Card or an actual bank card?

Hey there!

Thanks for the support message.

To add to Smwutches answer, you can not use CSV (currency stored value) to purchase any type of Xbox LIVE Membership because by default, auto-renewal turns on, and CSV is not a valid payment instrument for a recurring payment.

Cheers!

the local currency I have purchased matches with my console's locale. plus I'm able to see my CSV on my account before making the purchase. despite having that on my account. I'm still not able to purchase it. Basically it's forcing me to use my credit
card.

Hi,

What do you mean by "CSV money"?

If your points were converted to currency and you're on the Xbox beta dashboard you should see the "Beta" channel on your dashboard. This would signify that this console that you're on has the dashboard beta on it. Along with that beta channel you would also
see everything listed in currency and not points any longer.

If you redeem any sort of Microsoft Point codes/cards they will also be converted to your local currency. For the time being purchases can only be made from a beta dashboard console. If you try to access a console that does not have the beta dashboard you will
see Microsoft Points and your balance will show as 0 as you no longer have a Microsoft Point balance, your balance is all in your local currency.