I have an xbox s. I can't connect to the xbox servers. But my tests come back OK.is there...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

As of the moment there is no reported Xbox live outage which means that we just need to perform troubleshooting steps such as extended powercycle and reset your network hardware by following the steps below:

“ 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.”

Download speed is always as fast as the slowest connection.

I have a 500Mb/s connection, but generally only see downloads on the Xbox hitting about 150Mb/s.

Under a connection test on the Xbox it does confirm my connection speed, but I can only assume that the servers the downloads come from don't allow that fast a connection.

Dave

here are my speed test results:

Download: 15.543 kbit/s (1.943 kByte/s)

Upload: 988 kbit/s (124 kByte/s)

I also cleared my xbox cache and redownloaded my profile - but I still can't connect to the server :-(

What's happening with the connection is I have tried everything to get back on Xbox live but it won't let me on. When I try to do a connection test it connects to the router then the internet and then stop,s when it tries to connect to xbox live. I also
have called my ISP but they said I should be able to get on but I can't

the reason the download is lower on the X1 vs a speed test site is most likely because a speed test site goes to the closest server for more accurate results, but on the X1 you're connecting to to a Xbox server.... somewhere.

if you go to a speed test site that lets you choose the server, run a test to a server closest to you, then run a test to furthest server, you'll see a big difference in speeds and ping times.

there is a MS server farm not 10 miles from my house that i know houses some Xbox Live servers, and my speed tests come out at 55x6mbps almost every test, and i have a 50x5mbps plan.