Account was hacked, email changed by hacker, want account back

Finn Mac · Dec 9, 2022

A couple months ago, my brothers account was hacked and the email was changed. I cant seem to get in contact with a real human and the virtual assistant is not helping at all. As I had microsoft family set up with him, i was able to see the email address the hacker changed it to, but the account has since been sold and email once again changed. Is there any possible way to get it back

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Finn, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Lucas Lauer

If there is still a phone or alternate email address to the old account (which the hacker probably just changed the email address, and not deleted it), then you might be able to recover it. But if the hacker already changed the alternate email address or phone from the hacked account, than nothing can be done.

Amirul Arif1

the hacked manage to delete the email i use for that microsoft account and changed his/her email as primary email,
and also hacker manage to remove my phone number from the account also.

so how can i prove its my account when hacker manage to delete my email use for the microsoft account and change all the my profile info??

Teru Jose

Hello I want to ask a question for the

Recover your account

What Microsoft account are you trying to get back into?

Do i put the email that was change by the hacker or the previous email?

Because im using the same email in this account so which email do I put?

Lucas Lauer

The hacker could only have changed your account email address and deleted the old one. If it wasn't that, you could not be able to create another Microsoft account with the same email.

And if you change a Microsoft account email address, you will not delete the Xbox gamertag associated with it.

Probably the hacker is using your account to play Minecraft. You can contact Microsoft Official support but they will tell you the same thing: the only option to recover a hacked account is by using the recovery form:

https://account.live.com/acsr

If the recovery form says your account does not exist (because the hacker changed its email address) you cannot recover it. I'm sorry about that.

Account was hacked, email changed by hacker, want account back