Why when ever i try to use my xbox series s it’s a black screen so i try to reset the...

-So when trying to play these games, do you receive a total black screen or a "loading" screen that never loads anything?

Depend on the game. In Assassin`s Creed it`s black screen, while in Prey and Resident evil it`s loading screen.

-This issue has been happening since you purchased your Series S or it started happening some time ago?

This issue start happening a few days after purchasing the console. First game, where I faced with this issue was Mortal Kombat 11.

-And you mentioned that you reset your console. Did you mean a factory reset?

Yes, factory reset with saving all of my apps.

Hi VWF, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

First, let's try a simple fix, please, power cycle the console to clear its cache data and try again.

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

If that does not work, reset the console via the Troubleshooting menu.

With the console turned off, press and hold the Pair Button on the console, then, press the Xbox Power Button to turn on the console.

Keep pressing the Pair Button until you hear a second Beep, then release it.

Your console should be booted into the Troubleshoot menu.

Turn on your controller and select Reset this Xbox > Select Reset and keep my games & apps.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

My Xbox one S shows a black screen and the two options are to restart or troubleshoot when I try to restart or reset the consul a load to 5% and then it takes me right back to that same screen with the two options can you help please

Xbox one series s, it is not part of the insider program, the screen reads: preparing console, it loads up to 61% and freezes on 61%. No other devices. And my xbox was taking basically 12 years to boot up this morning and so I did a power reset and that didn't work and a couple times the green xbox one screen would pop up and 5 minutes later disappear to a black screen.

Hi BGPKIDVR3904, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is the whole screen turning black or just the login window?

Which Windows version you are using?