Zero friends online

Yeah Iv already done everything with this my app is showing friends online but not on console series x

I appreciate the update, it may mean that the issue is with the console, do you happen to try a different network connection such as a mobile hotspot to test it out?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below accordingly:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

I have zero friends online and it never shows when I get a message.

Hello @, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

In order to make sure that you have not received the codes on you account, I will need you to make sure that you are signed in with the correct account that you have purchased the game on.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

If this does not help you resolve your issue please try contacting our Xbox live Support for more assistance.

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

i tried the alternate MAC adress but that didnt fix it then i unpluged all cords from my xbox and that didnt work and ive already tried everything else you said