YouTube freezing

johneym1 · Apr 21, 2019

I'm having the same problem as alot of other people playing YouTube on the xbox one X. It will freeze for a few seconds with eather a green screen or a grey screen but the sound keeps on playing. Iv seen other posts about this but no fix to it. BEFORE
YOU SAY my Internet is fast enough and it only happens on my xbox one X iv tryed all the other things people have suggested and it seems some of the posts about this issue are being deleted for some reason.

:)

flipstylezzZ

No freezing for Black Ops 2 installed on HDD but for YouTube app it freezes a lot.. weird eh

Alchemist Don

My youtube app constantly freezes.

XBF Brad A

Hi John,

We recommend to download the insider hub app and report the issue. There are quite of few posts with this issue. We are looking into the problem at the moment.

Please be patient hopefully be resolved soon.

Brad

HypnoticMarc001

Hi,

Do you try to desinstall YouTube and reinstall ? If that don't work you can check de
https://support.xbox.com/en-US/xbox-one/apps/youtubehere.

XBF Nestor S

Hey there Johneym1 thanks for taking the time to bring this issue to us.

We apologize for the inconvenience this has caused but rest assured we are here to help, first things first we suggest
clearing out the consoles caches since when they get full might cause this type of errors.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNETno
progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

YouTube freezing