Youtube freezing all grey with 4k

ChaseLilly · Feb 19, 2019

Every thread I have commented on for this issue gets locked with no solution being offered. I do not understand why.

Any youtube video in 4k keeps freezing up all grey or green for a few seconds then starts back up. The sound never stops. I have a 50 mb connection and am plugged directly into the router. This only happens with the youtube app on the xbox. The same videos
are fine on my roku ultra. This started the past couple of months

Can we get a resolution to this issue?

:)

XBF Steven R

Hey ChaseLilly,

If it's still happening, another good troubleshooting step to try would be what we call a soft reset.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games
&
apps.

Follow the steps here on How
to reset your console to factory defaults on Xbox Oneand let us know how that helps with the issue

Thanks

ChaseLilly

OK what are ID's. I have searched that site but there is nothing about xbox and it is not a place to ask questions.

That is why I came here. Youtube app works fine on roku. I would just like someone to fix the xbox app at some point.

XBF Javier R

Hello Chase,

We understand that 4K videos on the Xbox One console are experiencing graphical errors, hindering the viewing said content.

To report the ID's that you're experiencing issues with or report errors in regards to certain videos, you may use the help found at the
http://support.google.com/youtube that contains its own section where you can describe what you're experiencing an issue with.

Try reporting the ID error and or graphic error there and check back in with us to let us know the results.

Best wishes!

ChaseLilly

Yes. I tried these when researching this. This is what everyone is told but it does not fix it. There is a problem with the app. Youtube needs to fix it. It is only on their 4k videos.

XBF Steven R

Hey there ChaseLilly!

Sorry to hear that you're dealing with this issue trying to run videos on YouTube, let's see if we can help.

If that's the only app that is being affected, I would say that some things you can try for a fix would be the steps outlined in our An application
won't start on Xbox One and
Xbox One Game Freeze Solution respectively.

When you get a chance, try the steps on those pages and let us know how it went.

Hope this info is helpful.

Much Thanks!

Youtube freezing all grey with 4k