Your Xbox account is different from your microsoft store account.

Discus and support Your Xbox account is different from your microsoft store account. in XBoX Accessibility to solve the problem; I'm stuck in a nightmare loop of microsoft logins. My xbox account is tied to a college email account that was deleted, I can still access it with my... Discussion in 'XBoX Accessibility' started by Default_user___2022___, Jul 10, 2025 at 5:32 PM.

  1. Default_user___2022___
    Default_user___2022___ Guest

    Your Xbox account is different from your microsoft store account.


    I'm stuck in a nightmare loop of microsoft logins. My xbox account is tied to a college email account that was deleted, I can still access it with my phone number and have been using it for Gamepass Ultimate to keep my friends list. I'm now using a new computer and even when I successfully log it it tells me "Your Xbox account is different from your microsoft store account." when I hit review it gives me the option to set as store account or keep current setting... neither button does anything.

    I've tried logging out of the microsoft store, no change.

    I've tried setting up two factor authentication and other account tips but those dead end at the recovery email not coming through even though I've updated the reset email account.

    Microsoft account support is a hellish nightmare of circular reference errors and dead end phone mazes. Does anyone have any ideas?

    :)
     
    Default_user___2022___, Jul 10, 2025 at 5:32 PM
    #1
  2. SammyVS Win User

    Your Microsoft Store account is different from your Xbox account.

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    These steps can help you, give it a try.
    Check for updates on Windows Update, update everything including optional/additional updates.
    1. Logout from Xbox app and Microsoft Store app
    2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
    3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
    4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
    5. Restart your PC, log into the Microsoft Store and Xbox app and see if this solves the problem.
  3. raitox Win User

    Your Microsoft store account is different than your Xbox account

    I am still having this issue as of July 2021: rapidly flashing login modal appearing and disappearing, the error message "Your Microsoft Store account is different from your Xbox account" appearing on every load of the Xbox app.

    Launching the Xbox Console Companion (XCC) and minimizing it fixes the issue with the Xbox app. Meanwhile, the XCC app is aggressively messaging that it is EOL and we should be using the Xbox app. And yet, they seem inextricably linked. So which is it, Microsoft?
  4. ArnSmif Win User

    Your Microsoft store account is different than your Xbox account

    I am experiencing the exact same issue. Did you have any success resolving this issue?
  5. DesertWolf36 Win User

    Your Microsoft store account is different than your Xbox account

    Yes, any time I click on something while in the app, a pop-up will happen and quickly close a number of times in a row. It seems like the popup happens whenever it is loading something in the app? Not sure.
  6. Mucky38 Win User

    Your Microsoft store account is different than your Xbox account

    I had this issue after changing the email address for my Microsoft account. I could get into everything else, for some reason, but not Minecraft.

    Opening the Xbox Console Companion app is the only thing that fixed it.
Thema:

Your Xbox account is different from your microsoft store account.

Loading...

  1. Your Xbox account is different from your microsoft store account. - Similar Threads - account different microsoft

  2. i have a different Microsoft account that was hacked and I have not been able to recover...

    in XBoX Accessibility
    i have a different Microsoft account that was hacked and I have not been able to recover...: I have had a hotmail account since I was a kid. that account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. I made it with a random name because my mom convinced me that...

  3. Transfer Xbox account to a different Microsoft account

    in XBoX Accessibility
    Transfer Xbox account to a different Microsoft account: So, I found out you can get v-bucks from microsoft rewards through the xbox gift card. I had bought the $10 card and when I went to redeem it inside fortnite, I found out the email linked to xbox...

  4. That Microsoft account doesn't exist. Enter a different account.

    in XBoX Accessibility
    That Microsoft account doesn't exist. Enter a different account.: I have had an issue logging into my main Microsoft account. Someone hacked into my email that I used for the account. I have recovered the email address, but my Microsoft account has been changed....

  5. Will Microsoft ever let us transfer Microsoft accounts through different PSN accounts?

    in XBoX Accessibility
    Will Microsoft ever let us transfer Microsoft accounts through different PSN accounts?: Microsoft seems to have a serious problem with how they Link and “Unlink” services, of course Im talking about how they use Minecraft accounts. 5 years ago I decided to put my Microsoft account on...

  6. My Microsoft/Xbox Account has two different names on one single E-Mail adress

    in XBoX Accessibility
    My Microsoft/Xbox Account has two different names on one single E-Mail adress: Hello. I wanted to start playing Sea of Thieves again. Haven't played it in ages. I started the game and all my ingame progress and bought items were gone. I noticed that my gamertag was...

  7. Hi I can’t login to my account as I connected a different Microsoft to my ps5, I can’t...

    in XBoX Accessibility
    Hi I can’t login to my account as I connected a different Microsoft to my ps5, I can’t...: .Hi I can’t login to my account as I connected a different Microsoft to my ps5, I can’t remember the email or password I used is there a way to find out as I know the name of the in game account...

  8. That Microsoft account doesn't exist. Enter a different account or get a new one.

    in XBoX Accessibility
    That Microsoft account doesn't exist. Enter a different account or get a new one.: Hello, I am using my Mother Microsoft account to ask this question. First, I can't sign in to my Microsoft account it says this "That Microsoft account doesn't exist. Enter a different account...

  9. email communications in different langugage than what i've set in my microsoft account...

    in XBoX on Windows
    email communications in different langugage than what i've set in my microsoft account...: Maybe someone hacked into my account a long time ago and since then all my emails are in Portugese and all my settings are in English and US region. I have multifactor on now and have changed my...

  10. How do I combine two microsoft accounts under different emails into one account with the...

    in XBoX Accessibility
    How do I combine two microsoft accounts under different emails into one account with the...: My Xbox uses a relative's email due to previous circumstances and it has been that way for quite some time. I have greatly personalized my account under that email through the years and would hate...