Your TV Signal Was Lost

mikemisanthropy · Dec 5, 2014

hey guys. been battling with this from launch day, but after the november update, this has become the norm when I try to watch TV.

Service: Comcast

Cable Box: Motorola RNG200N

I have scoured the forums and tried every workaround and fix i saw, and nothing has permanently solved this issue for me yet: deleted/redid my TV setup; power cycled xbox and cable box (which usually worked before); unplugged/plugged back in HDMI cable from
cable box to xbox (which worked once); looked through my TV and audio receiver settings for ARC settings (didn't find anyway); unplugged my xbox from HDMI 1 input on my tv and plugged it into HDMI 2 input.

I'm a little frustrated at the moment. Any help would be wonderful.

:)

Resvon · Dec 5, 2014

Your TV signal was lost...

Just to note that my #1 no longer seems to work. #2 still does but is mighty inconvenient when your DVR happens to be recording and you can turn it off. What a frustrating device this has been.

Resvon · Dec 5, 2014

Your TV signal was lost...

I've been encountering this error for almost 12 months. It's gotten to the point where my 2 year old now knows the phrase "tv broken" when we get the error. Nice. I even sent my x1 back into microsoft for "repairs" though I have no idea what they actually
tested and/or fixed. When I got it back, it still had the problem. I'm also a comcast subscriber.

There are two things I now do that seem to resolve it in the shortest amount of time: 1) quit the tv app and start it again (i.e. hit xbox button, press the little button with 3 lines with the tv app selected , and quit); 2) quit the tv app, power off my
cable box (motorola in this case), power the cable box back on, restart the tv app.

#1 can take 5-10 times to work. When #1 really doesn't seem to be happening, I revert to #2 which seems to work decently regularly. In fact, #2 seems to work so much better that I've now started with #2 as a matter of course when I hit this error.

I totally feel your frustration.

mikemisanthropy · Jan 9, 2015

well, i'm unplugging my cable box from my xbox one, since it never works anymore. when i got my xbox one, live tv worked most of the time and, if it didn't, it was easily resolved. now, through the last few updates, live tv works 5% of the time if i'm
lucky, with no way to resolve the error when it occurs. so the update effectively took away functionality from my xbox one, and i'm now unplugging something that's supposed to be a core feature of the system over PS4. way to go xbox/microsoft. cheers all
around on this one. good job.

Resvon

Just to note that my #1 no longer seems to work. #2 still does but is mighty inconvenient when your DVR happens to be recording and you can turn it off. What a frustrating device this has been.

Mister Quimby

Hey there xcwilzx!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

xcwilzx

This has been happening to me too for quite some time. Being able to run my cable box through my xb1 was convenient due to having a sound bar with an optical output and my tv not supporting optical. Running it through the xb1 it sounds great...when it's
working...which lately has proven to be very rare. Did you guys ever get it fixed? I've seen others complain about the same issue with no fixes.

mikemisanthropy

well, i'm unplugging my cable box from my xbox one, since it never works anymore. when i got my xbox one, live tv worked most of the time and, if it didn't, it was easily resolved. now, through the last few updates, live tv works 5% of the time if i'm
lucky, with no way to resolve the error when it occurs. so the update effectively took away functionality from my xbox one, and i'm now unplugging something that's supposed to be a core feature of the system over PS4. way to go xbox/microsoft. cheers all
around on this one. good job.

Resvon

I've been encountering this error for almost 12 months. It's gotten to the point where my 2 year old now knows the phrase "tv broken" when we get the error. Nice. I even sent my x1 back into microsoft for "repairs" though I have no idea what they actually
tested and/or fixed. When I got it back, it still had the problem. I'm also a comcast subscriber.

There are two things I now do that seem to resolve it in the shortest amount of time: 1) quit the tv app and start it again (i.e. hit xbox button, press the little button with 3 lines with the tv app selected , and quit); 2) quit the tv app, power off my
cable box (motorola in this case), power the cable box back on, restart the tv app.

#1 can take 5-10 times to work. When #1 really doesn't seem to be happening, I revert to #2 which seems to work decently regularly. In fact, #2 seems to work so much better that I've now started with #2 as a matter of course when I hit this error.

I totally feel your frustration.

Your TV Signal Was Lost