Your service should really start to compensate players with gold accounts for all the server ...

UNORTHODOX 5150 · May 27, 2015

I am starting to wonder why we are paying for gold accounts to be restricted on using them when we want due to the xbox servers going down numerous times lately. It is beyond irritating to want to enjoy the games online and have the issues on the live servers
crash or have issues then not be able to play during the few times a day that some have to actually use their system. I also wouldn't mind if for say every day that the xbox servers are down that players with gold accounts have that amount of time added to
their gold accounts. For players that renew their gold monthly off credit cards then take out the payment a day later than the previous month or for those that renew their gold with 12 month cards change the expiration of their account to add however many
days that your servers were down.

:)

FearedNightmare · May 27, 2015

Xbox

When you created your account you agreed to accept the
Terms of use

Section 5 of that states

5. Services disruptions and backup

We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly backup the content that you store
on the Services. Having a regular backup plan and following it can help you prevent loss of your content.

Click to expand...

So Microsoft does not need to compensate anyone for the disruptions of last night. If you experience any issues besides the occasional server outage please post in the support forums and people will be glad to help with your issues there

PS: Playstation also has frequent server outages which are usually more severe than the ones Xbox has. You can just do a quick google or bing search for them

ElectroFlying · May 27, 2015

Can't play games with gold you own when silver?

Yes, GwG titles for the X1 are really just rentals with gold. Even though Wolf amoung us is a last gen title, it is not BC and thus considered current gen, and with all current gen titles is governed by MS and/or Devs DRM policies.

Here's hoping they change Rentals with Gold to actually what it should be...

Free Games with gold that regardless of server outages, whether you renew XBL Gold/Net services or no. You get to play/enjoy Games you aquired while Gold Forever.

As for feedback pages... I don't see where posting suggestions their has ever done any good.

Misses Quinzel · May 28, 2015

Hey there, UNORTHODOX 5150! I'm very sorry to see any connection issues. We are unable to comment on any form of compensation. In the
Xbox Live Terms of Use, we do explain that the service can have unexpected interruptions. To help clarify, here's the section I'm referring to:

5.
Click to expand...

Services disruptions and backup

We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly backup the content that you store
on the Services. Having a regular backup plan and following it can help you prevent loss of your content.
Click to expand...

If you feel we should make adjustments to our Terms of Use, I suggest making a post on our
Feedback site. This will be the best avenue to get your voice heard.

Because these are support forums, if you need assistance with a support issue, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best
on the forums. Thanks for understanding!

Misses Quinzel

Hey there, UNORTHODOX 5150! I'm very sorry to see any connection issues. We are unable to comment on any form of compensation. In the
Xbox Live Terms of Use, we do explain that the service can have unexpected interruptions. To help clarify, here's the section I'm referring to:

5.

Services disruptions and backup

We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn't liable for any disruption or loss you may suffer as a result. You should regularly backup the content that you store
on the Services. Having a regular backup plan and following it can help you prevent loss of your content.

If you feel we should make adjustments to our Terms of Use, I suggest making a post on our
Feedback site. This will be the best avenue to get your voice heard.

Because these are support forums, if you need assistance with a support issue, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best
on the forums.

Thanks for understanding!

That Rick Guy

This is a Major issue with battlefield 3 players. there is an option to select your region. please select the correct region you are from. as a Battlefield 3 player and a server admin in Australia, i regularly kick and ban players from distant countries.
the Lag (compensation) that is issued to all players on the server becomes unbearable to play when all players are not local. the advantage is then handed to the generally foreign player.

keep your GT and play servers closer to your region.

Bukin CZ

well, what to do? Maybe sell xbox and buy ..... My "Gold" is ending in December 2014, maybe this is the right time to rethink future gaming platform and money spending and give myself nice X-mas "other brand" present

. After many years with xbox live
Gold. Loyalty should be on both sides not only on customer´s side.

Dear xbox team, instead of preparing official start of X-one based on not-working online service in our countries you should repair this broken service first. I´m really wondering, what will be your compensation to paying customers for this troubles.

Shinka Prime

Yeah...MS really needs to think about a way to compensate those effected. Been without gold service since tuesday now.

RandyAU93

Yep, it's as free as it is on all other platforms, where you must pay for whatever service you need to access the servers. On Xbox consoles, that means an Xbox Live Gold subscription, so that all players can contribute to the upkeep of the servers.

Your service should really start to compensate players with gold accounts for all the server ...