Your purchase cannot be completed at this time. Please try again -360 Games with Gold

Your account region should match your country's region in order to download games normally.

Same problem here, cannot download Dirt. I don't want to try the "region change" (even if I think all is set to UK for me) because I have a Music pass and it says explicitly that it will get cancelled.

maTTeo

I have that error too. MS support told me to delete my profile on the X1 and redo it. Problem did not go and I already missed Dungeon Siege and Operation Flashpoint. Now I cannot get Dirt which is weird really, because some games I get, some others get the
purchase error.

Everything in my account seems to be set to the UK (Billing Address and Payments). I am not aware what DRmozr meant when he said registration. Is that gamertag registration? I clicked the link DRmozr provided and changed to UK as suggested but it said I
cannot change reason either, presumably because I am already set to the UK. Is there a way I can check where my Gamertag is currently set?

Also Onyx62is said it was a glitch on the 17th of Dec. No mate, you're wrong, I have been having since backward compatibility was launched. Happens only with some Xbox 360 games and happens from both the X1 and the website (accessed from my PC).

I doubt if MS have any solution to this. Pity they don't monitor the forums either because otherwise someone from their side might provide a solution.

Ok, first off your account is showing as Silver. You cannot take advantage of the GwG games if you do not have an active Gold membership (trial codes are not included).

Also, if you are getting directed towards a US gateway then your gamertag may be set to US as the region. You would need to migrate your tag back to the UK.

HI. The issues is occuring with me as well for both Sacred 3, and Operation Flashpoint.

I am in the UK and can see them 'free with GWG', and it seems to want to force you toward a US payment gateway, then says 'Your purchase cannot be completed at this time. Please try again'.

Please fix this before the free games expire (operation flashpoint in particular).

Thanks.