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Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Really wish I could help you but I don't remember how I did it exactly....

But if memory serves you have to do it from the xbox. you go to the parents account settings and find the child underneath and set it from there. can't be done from the website. it is remotely possible you go the child account and ask permission but I
am pretty sure it is the parents account.

I remember it took several days and lots of experimenting to get it to work so the exact steps or fuzzy.... sorry!

If I think of anything I will drop another note.

I am having same issue- bought son this garden warfare game for Christmas, just tried it today and it says same thing. He cannot get on there to play. Xbox Live(Xbox 360) is connected fine. How in the world to we get this to work??

I Also had the same problem although I set up my son as teenager moderate

I am having the same issue. Need help. I even have him set up as an adult setting and still getting this erro.