Your payment can not be processed.

Did you contacted support as it says on the message or not?

The best thing to do is contact support on this issue

https://support.xbox.com/en-US/contact-us

If you're pre ordering a game you need a valid credit card. Prepaid ones won't work

Hello
Its Mowie,

Thanks for responding to Xbox forums support.

I understand that you're having issues trying to make a purchase online.

I would first suggest logging into your
Microsoft Account to make sure you're not having any issues with your Payment Instruments (credit, debit card).

Next, have you tried making the purchase online or on an actual Xbox console?

When trying to make the purchase online, try using a different browser.

If you continue having issues trying to make the purchase I would contact an Xbox Live Support agent (see steps below)

Thank you for reaching out to us!



Asprovided
above the best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Happy gaming!

Felix

Xbox forums support

If you are trying to buy something online and it won't let your payment be processed, it could also be that the bank may have flagged the order for potential fraud, I work as a partner for MS and my business customers experience that all the time. one
solution would be to call the bank and ask if they flagged it. if they did, tell them its not fraud...