Your deposits aren't going through

I originally created a thread on the Xbox Live Rewards Forums about 4 months ago which appears to have been removed from this site, however a Google search found the post here:

https://forums.xbox.com/en-US/thread/8407AED4-1A31-47F7-9436-A918D85A123E

I'm still having this issue and having received an email about Xbox Live rewards logged in to see that all my points that were pending have now just vanished - I can't even remember how many there were, but there were enough for a deposit which I didn't
get due to the system saying my account info was out of date - it wasn't as your reply in the link above confirms. Can I please have an update on this? I think waiting 4 months is patient enough and now all my points have gone too, not happy to say the least.

Steve

:)

 

Deposits aren't going through

I have an "Attention Needed"

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below

I have updated all my info and have confirmed with Microsoft Support that all the information on there end is correct.

I have pending points from all the way back to July.

If you could help, that would be awesome!

 

Rewards deposits aren't going through.

Hello nukmex,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

Regarding your controller Credits, there was a delay receiving purchase information from our MicrosoftStore.com team. We have now received these purchases, and you should see the Credits pending in the next 1-3 days.

 

Hello Mad4Games,

We still see the pending Credits in your account. This can be viewed from your MyStatement on the MyRewards page.

Unfortunately, we have still not received absolute confirmation of a resolution from our other team at this current time. We apologize for the inconvenience that this delay is causing. However, since the deposit error is being caused by a database that is
outside of the control of our program, we must await further instruction from the team working on this error's resolution.