Your deposits aren’t going through!

Discus and support Your deposits aren’t going through! in XBoX Rewards & Social to solve the problem; I went onto the Xbox Live Rewards Portal and I saw there was an alert that read. "Your deposits aren’t going through! Please ensure the billing... Discussion in 'XBoX Rewards & Social' started by Max McWilliams, Dec 6, 2016.

  1. Your deposits aren’t going through!


    I went onto the Xbox Live Rewards Portal and I saw there was an alert that read.

    "Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum

    here
    ."

    I checked my billing account and I saw that I have a personal, business 1, and business 2 accounts and all of them have correct billing information for me.

    I am located in the US and I have two credit cards and a PayPal account set up as well.

    Thanks for your help,

    Max

    :)
     
    Max McWilliams, Dec 6, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Your deposits aren’t going through!

    Hello Phase Shadow,

    I can confirm that your account now has matching regions, which should allow your account to complete the next scheduled deposit successfully. The next deposit should occur sometime around the end of the month.
     
    XBLRewards8, Dec 6, 2016
    #2
  3. Phase Shadow
    Phase Shadow Guest
    Your deposits aren’t going through!

    My old post few days back: Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. How do i fix this issue. Please provide a fix.

    Reply from the team: We cannot complete a deposit of CAD from your Canadian registered Rewards Account, since your Microsoft Account is set to the US region and will only accept that regions currency (USD). This means that in order to resolve this issue,
    you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region. 1) You can adjust your Microsoft Account region to match your Rewards region
    from your commerce page at (https://commerce.microsoft.com). This will cause your regions to match and allow your currency to be deposited.

    ****I did region migration to Canada and want to know if this will fix the issue as now it shows I am in Canada. I can't request a deposit to find if it go through so could you guy please verify if everything is correct.
     
    Phase Shadow, Dec 6, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    Your deposits aren’t going through!

    Hey Max. Unfortunately, your deposit issue is a known issue and the Payment Operations team is working on a solution. Until it is resolved, we'll continue to attempt deposits to your account. Apologies for the inconveniences.
     
    XBLRewards3, Dec 6, 2016
    #4
  5. XBLRewards3 Win User

    Your deposits aren’t going through!

    Hey Max. Unfortunately, your deposit issue is a known issue and the Payment Operations team is working on a solution. Until it is resolved, we'll continue to attempt deposits to your account. Apologies for the inconveniences.
  6. XBLRewards8 Win User

    Your deposits aren’t going through!

    Hello Phase Shadow,

    We cannot complete a deposit of CAD from your Canadian registered Rewards Account, since your Microsoft Account is set to the US region and will only accept that regions currency (USD). This means that in order to resolve this issue, you have two options.
    You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
    If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
    account to your new one.
  7. XBLRewards8 Win User

    Your deposits aren’t going through!

    Hello Phase Shadow,

    I can confirm that your account now has matching regions, which should allow your account to complete the next scheduled deposit successfully. The next deposit should occur sometime around the end of the month.
  8. XBLRewards8 Win User

    Deposits aren’t going through

    Hello arthurfrenchy,

    Your Rewards Account is a unique account created at the time of your registration. It is not an extension of your Microsoft Account. Therefore, when you migrate regions, we cannot complete a deposit since we cannot deposit one regional currency into a different
    regional currency. For example, since your Rewards Account is registered to the French region, we cannot deposit euro into your USD Microsoft Account.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
    to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  9. XBLRewards3 Win User

    Deposits aren’t going through

    Hi DarkReaper. Your Rewards location and your Xbox Live location do not match and this is causing the deposits to fail. Your Rewards location is MEX and your Xbox Live location is not. To change your Rewards locale to your current Xbox Live locale, you'll
    need to opt out of the program, wait for 48 hours, and re-enroll. Once you do that, please contact us again and we'll recover your pending credits.
Thema:

Your deposits aren’t going through!

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