Your deposits aren’t going through! Please ensure the billing information listed in your ...

For help with the Rewards program, you'll want to post in the Rewards forum

I have spent the past hour going through every section of my account and cannot find any problems. All my details are correct.

Attention Needed

Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

When you click on the link it does not show or highlight which part needs updating like I said above I have gone through every section and all my details are correct.

Why is this happening

I have spent the past hour going through every section of my account and cannot find any problems. All my details are correct.

Attention Needed

Please check your account information so we can make a deposit.

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here.

When you click on the link it does not show or highlight which part needs updating like I said above I have gone through every section and all my details are correct.

Why is this happening

Hey Max. Unfortunately, your deposit issue is a known issue and the Payment Operations team is working on a solution. Until it is resolved, we'll continue to attempt deposits to your account. Apologies for the inconveniences.

Hello Phase Shadow,

We cannot complete a deposit of CAD from your Canadian registered Rewards Account, since your Microsoft Account is set to the US region and will only accept that regions currency (USD). This means that in order to resolve this issue, you have two options.
You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.