"Your console is connected to the Internet but can't contact Xbox Live."

Discus and support "Your console is connected to the Internet but can't contact Xbox Live." in XBoX on Consoles to solve the problem; So, this is obviously an issue with Xbox Live considering every other thing on the network is just dandy. What's worse is that I saw somebody... Discussion in 'XBoX on Consoles' started by forwindoom, Aug 20, 2016.

  1. forwindoom
    forwindoom Guest

    "Your console is connected to the Internet but can't contact Xbox Live."


    So, this is obviously an issue with Xbox Live considering every other thing on the network is just dandy. What's worse is that I saw somebody cross-post a different "fix" to this issue (and I should have double-verified what garbage they were talking about,
    but at this point I'm pretty well frustrated that this thing is not working) had to do with a profile issue so I deleted mine and cleared the cache three times, but I can't download my profile what with the freaking network being down, can I?

    What Country/State/Province do you live in?: United States/Washington/Seattle

    Modem brand & model number:Motorola **** SB6121

    Router brand & model number:TP-LINK Archer C7 AC1750

    How many consoles do you have connected to this router?: 1 wired (the 360) 1 wireless (PS3)

    Wired or wireless (for each console): See above.

    If Wireless, are you using a white or black external adapter, or an internal adapter (Xbox 360 S/E)?: Internal

    Things you have tried: Resetting the modem, resetting the router, turning the console off and on again, beating my head against a table, and Satanic ritual.

    Do you have a NAT error? If so, what is your NAT type?: No.

    Is UPnP Enabled?: No?

    Any Error Codes you encounter: None

    Who is your ISP(Internet Service Provider)?: Comcast or Xfinity...whatever those idiots are calling themselves these days.

    After you run "Test Xbox Live connection", press “A” for "More Info”, and then "Y" for "Status". In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

    W: 0000 - 000B

    X: 0000 - F001

    Y: 30A8 - 4840

    Z: 0000 - 0000

    ID: 0006 - 0000

    L: 8015 - 190E

    Q: 8007 - 0435

    T: Wired

    A: 192.168.0.100/255.255.255.0

    :)
     
    forwindoom, Aug 20, 2016
    #1
  2. An Xbox live connection error

    also it say in the pop-up " your console is connected to the internet but can't contact Xbox live"
     
    TurnkeyRoom884, Aug 20, 2016
    #2
  3. PhDPeddler
    PhDPeddler Guest
    can't read the game manual for Halo: Reach on the xbox live marketplace.

    [quote user="DockedSauce2220"]

    "Your console is connected to the Internet but can't contact Xbox Live." [​IMG]
    I live in Georgia and I can't play online either the error message I keep getting is "Your console is connected to the internet but can't contact Xbox Live."

    [/quote]



    If this is the account you are using you will need to get a gold account to play on live.



    Here is how



    Xbox Live Gold | Xbox
     
    PhDPeddler, Aug 20, 2016
    #3
  4. "Your console is connected to the Internet but can't contact Xbox Live."

    Hey there forwindoom,

    Are you able to sign into Xbox.com with this profile? If so, can you post here using the Gamertag so we can take a closer look? Or are you currently posting from the account with the issue.

    Are you able to sign into other profiles on the console, or are you not able to get to that screen due to the error message?

    Let us know!
     
    Mister Mascot, Aug 24, 2016
    #4
  5. DXLR8R
    DXLR8R Guest
    Unfortunately, there are many posts and reports about not being able to sign in right now, so it seems Xbox Live is experiencing a temporary error right now.

    I'd say give it about 30 minutes to an hour, and try again - good luck!
     
    DXLR8R, Aug 24, 2016
    #5
  6. Knubbz420
    Knubbz420 Guest
    Hi I'm having this same issue has there been any fix for this yet?
     
    Knubbz420, Aug 25, 2016
    #6
  7. JaniTanska
    JaniTanska Guest
    The same issue is still going on...
     
    JaniTanska, Aug 29, 2016
    #7
  8. JaniTanska
    JaniTanska Guest

    "Your console is connected to the Internet but can't contact Xbox Live."

    Cannot create a new profile or download an existing one.
     
    JaniTanska, Oct 31, 2018
    #8
  9. Mister Darcy-9112DFB Win User

    Cannot connect to XBOX Live -_-

    Greetings, Knavt. For clarifiction, it seems as though your console is connected to the Internet but can’t contact Xbox LIVE. Is that correct? If this is the case can you please take a look at this support article titled "Error:
    Your console is connected to the Internet but can't contact Xbox LIVE
    " and give the steps listed there a shot? Thanks in advance! Standing by for your response.
  10. TurnkeyRoom884 Win User

    An Xbox live connection error

    also it say in the pop-up " your console is connected to the internet but can't contact Xbox live"
  11. PsychoFlyBoi Win User

    Console connected to Internet, cant contact XBOX LIVE

    Thanks for explaining!

    The Error matches with:

    Router, ISP, or Xbox LIVE service problems - Internet Error: Your console is connected to the Internet but can't contact Xbox LIVE (Picture: The X between Internet and XBOX LIVE)
  12. KamiNoSenshi Win User

    Updated fine, played some games, now won't connect

    Internet Error: Your console is connected to the Internet but can't contact Xbox LIVE

    Just did another test after restarting network.
  13. Mister Darcy-9112DFB Win User

    xbox live no me funciona con todo perfecto.

    Greetings, Miguel. From your post it seems like you may be encountering an error code similar to "Your console is connected to the Internet but can't contact Xbox LIVE". Is that correct? If so, I would encourage you to take a look at this support article
    similarly titled "Error: Your console is connected to the Internet but can't contact Xbox LIVE". Can you give
    the troubleshooting steps on that page a shot and let me know if they help resolve the issue? Thanks in advance!
Thema:

"Your console is connected to the Internet but can't contact Xbox Live."

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