Your automated recovery form

Discus and support Your automated recovery form in XBoX Accessibility to solve the problem; It’s not ideal. Is the entire form case sensitive? Approx how much of this form must be filled out for the automated server to acknowledge that a user... Discussion in 'XBoX Accessibility' started by Michael Little1, Dec 31, 2023.

  1. Your automated recovery form


    It’s not ideal. Is the entire form case sensitive? Approx how much of this form must be filled out for the automated server to acknowledge that a user should be allowed back into their Microsoft account?

    A friend of mine did not understand the importance of keeping their contact information up to date and they’ve been locked out of their account for about a month, saying that the form gets kicked back constantly.

    They’ve spent hundreds of dollars on games and other media, so they’re pretty mad.

    Aside from preventative measures, like ensuring security information is up to date, is there something they can do aside from relying on a very unreliable automated server to get their account back?

    Thanks in advance!

    :)
     
    Michael Little1, Dec 31, 2023
    #1
  2. Michael Little1 Win User

    Your automated recovery form

    is there no specific threshold? None? That’s got to be a joke. Surely one correct input in the form would not be enough, right?

    It seems awful convenient to be as vague as possible and consider the issue resolved.

    Thanks for attempting to resolve, but the fact is that the issue is unresolved because you do not have enough information to satisfy the original question.
  3. kyle_m4496 Win User

    Your automated recovery form

    Hi Michael. My name is Kyle and I'm an independent advisor.

    > Is the entire form case sensitive?

    Some types of data will be case sensitive; ensure names, addresses, emails, etc. are in the correct case.

    > Approx how much of this form must be filled out for the automated server to acknowledge that a user should be allowed back into their Microsoft account?

    Every account is different so there is no specific threshold, but you should provide as much accurate information as possible to increase your chances of recovery.

    To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process. It's encouraged to keep trying to recover your account using the online account recovery form.

    https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

    Please reach back if you have further questions.

    Thanks,
    Kyle
  4. kyle_m4496 Win User

    Your automated recovery form

    Microsoft reviews recovery form submissions on a case-by-case basis. The recovery process is unique to each account, it asks questions about the account that only the account holder should know. As such there is no specific threshold.

    I'm sorry I wasn't able to solve this for you, keep in mind that we are not Microsoft employees and do not have insight into accounts. We provide technical support and advice for Xbox devices and services, we are unable to assist with Microsoft account access issues.

    Make sure the form is accessed on a known device (e.g a Windows PC linked to the account). This may increase chances of recovery.

    See this support page for further help with the recovery form: https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Regards,
    Kyle
  5. Michael Little1 Win User

    Your automated recovery form

    Thanks, and happy new year. My issue will remain unresolved until an employee of Microsoft can help my friend get his account back.

    Until then, the automated account recovery forms are not ideal, and that’s all I really have to say about it.
  6. Thomas_T4 Win User

    Recovering account

    Hello Tom,

    Thank you for posting this issue in the community forum.

    As per your description, you are having problems with your account as it has been hacked and want to recover your account.

    • You can recover your account using the Microsoft account recovery form. As you have tried to recover your account by Microsoft account recovery form, but you did not get any response or get denied. So, I would like to inform you that if the information you provided is insufficient, you will not receive a response, or you will receive an email stating that the information provided is insufficient. Therefore, when filling out the account recovery form, make sure that you provide as much correct information as possible so that you can recover your account easily. This is an automated process that does not require any human intervention, so the entire process will be automated by the system: Recover your account
    • For more information or guidance on how to complete the account recovery form, see the following link: Help with the Microsoft account recovery form - Microsoft Support
    I hope this will resolve your issue. Have a good day!

    If everything is resolved, please feel free to mark the answer to this thread.

    Sincerely,

    Thomas | Microsoft Community Moderator
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Your automated recovery form

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