Your account needs updating to make a desposite!

Discus and support Your account needs updating to make a desposite! in XBoX Rewards & Social to solve the problem; That's cool and all, but what part of it needs an update? Because I looked at every part of it and not only is there nothing telling me what needs... Discussion in 'XBoX Rewards & Social' started by guywhoiam, Apr 15, 2017.

  1. guywhoiam
    guywhoiam Guest

    Your account needs updating to make a desposite!


    That's cool and all, but what part of it needs an update? Because I looked at every part of it and not only is there nothing telling me what needs updated, but all of it is current.

    It's just problem after problem with this service. If I can't get my deposit today...

    :)
     
    guywhoiam, Apr 15, 2017
    #1
  2. UBEROWNER
    UBEROWNER Guest
    Early credit conversion

    Well there needs to be. Why desposit a piece of what's there and not the entire amount? Makes no sense.
     
    UBEROWNER, Apr 15, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Your account needs updating to make a deposit

    Hello Niit3mar3,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Apr 15, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Your account needs updating to make a desposite!

    Hello guywhoiam,

    As detailed at the bottom of your MyRewards page, there is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your
    Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate
    on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Apr 17, 2017
    #4
  5. XBLRewards8 Win User

    Your account needs updating to make a desposite!

    Hello guywhoiam,

    As detailed at the bottom of your MyRewards page, there is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your
    Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate
    on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.
  6. UBEROWNER Win User

    Early credit conversion

    Well there needs to be. Why desposit a piece of what's there and not the entire amount? Makes no sense.
  7. Djesus Boy Win User

    Reward points

    me too....please, solve that problem. it has been 4 or 5 months and you haven't desposited in my account:
  8. XBLRewards8 Win User

    Your account needs to be updated to make a deposit!

    Hello Mr Ratolino,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then
    your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  9. XBLRewards8 Win User

    Your account needs updating to make a deposit

    Hello Niit3mar3,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
Thema:

Your account needs updating to make a desposite!

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