Your account needs updating to make a deposit!

Discus and support Your account needs updating to make a deposit! in XBoX Rewards & Social to solve the problem; I have been a long time Rewards member, but now for some reason I keep getting a message saying "Your account needs updating to make a deposit!". I... Discussion in 'XBoX Rewards & Social' started by Nightwolf67, Feb 9, 2017.

  1. Nightwolf67
    Nightwolf67 Guest

    Your account needs updating to make a deposit!


    I have been a long time Rewards member, but now for some reason I keep getting a message saying "Your account needs updating to make a deposit!". I followed the link and noticed my location was set to Canada instead of US for some reason. I changed it
    back, but I still can't deposit my rewards.

    :)
     
    Nightwolf67, Feb 9, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Your account needs updating to make a deposit

    Hello Niit3mar3,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Feb 9, 2017
    #2
  3. VoDkA PeTey
    VoDkA PeTey Guest
    Your account needs updating to make a deposit!

    All by billing info is up to date. I have an Argentina Profile which I used when I worked there for a month and maybe this is causing the problem. Is there a way to delete the AR account as I don't need it now and am in the UK permanently

    Error showing

    Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here."
     
    VoDkA PeTey, Feb 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Your account needs updating to make a deposit!

    Hello Nightwolf67,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Feb 10, 2017
    #4
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Thema:

Your account needs updating to make a deposit!