Your account needs updating to make a deposit!

Still it continues - no idea of how many times I've been told my account needs updating, done everything I can, and still no deposits get made. You say there's an issue, but seems to have been going on for years now without being resolved.

Is the Rewards scheme even worth bothering with?

:)

 

Your account needs updating to make a deposit

Hello Niit3mar3,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

 

Your account needs updating to make a deposit!

All by billing info is up to date. I have an Argentina Profile which I used when I worked there for a month and maybe this is causing the problem. Is there a way to delete the AR account as I don't need it now and am in the UK permanently

Error showing

Your deposits aren’t going through! Please ensure the billing information listed in your Microsoft Commerce account is correct by clicking the button below. If it is, please create a post in our support forum here."

 

Hello Esarty,

As mentioned in your previous posts, this is a internal data issue with your billable account information that requires the assistance of another team. Updating your information will have no effect on this issue. What is occurring is your
billable account information is not being transmitted to our deposit process correctly, which is causing the process to fail. Since we cannot access that database due to security reasons we must rely on the team that has control of the database to provide
their solution to this issue. At the current time, they have not updated us with a estimated resolution time. Once they provide their resolution, your deposit should go through as planned. Apologies for the inconvenience.